Food Service Assistant

Job Introduction

We currently have an opportunity for a Food Service Assistant to join our team. This is a great opportunity for a customer focused individual to join a world leading food and facilities management company, which can offer unrivalled opportunities for career progression.

Role Responsibility

• To assist as directed with all aspects of preparation and presentation to the Company's standards
• To provide an efficient and friendly service to customers in all areas of the catering department
• To ensure that food is presented and served in a clean, hygienic environment
• To assist at service times by serving the customer at the counter as directed, to the Company's standard
• To complete all necessary sales controls and documentation for each service
• To communicate well with customers and demonstrate a helpful attitude at all times
• To undertake all aspects in cleaning equipment to the Company’s standard according to the cleaning rota or as directed
• To ensure tables and accompaniments are kept as clean as is reasonably practicable and adequately stocked during service times and relay as required
• To load service counters as and when directed and to ensure sufficient supplies throughout the service period
• Fill and clean vending machines, record on Service cards
• Check deliveries and temperatures on delivery, also record food temperatures during service temperatures
• Operate till during service periods
• To fulfil any reasonable management request
• To attend/receive any job-related training as required

  Additional Ad-hoc Duties:

• To assist at any special functions, some of which may occur outside working hours
• To report any customer complaints or compliments and take some remedial action if at all possible
• To report immediately any incidents of accident, fire, theft, loss, damage, unfit food, or other irregularities and take such action as may be appropriate or possible
• To attend meetings and training courses as may be necessary
• To provide cover in other areas during periods of holidays and sickness

The Ideal Candidate

Essential

• Good communications skills
• Previous food handling experience
• Ability to adhere to all health & safety practices
• Strong customer service skills
• High level performer
• High levels of personal hygiene and appearance

   

  Desirable

•  Food hygiene certificate

Package Description

FSA - Barista

Job Purpose

1. To assistance in all catering duties, customer service, food preparation, cleaning and stock control
2. To provide exceptional and outstanding customer service
3. To follow customer needs and fulfil the request
4. To assist at any special functions, some of which may occur outside working hours
5. To report any customer complaints or compliments and take some remedial action if at all< >To maintain high standards and consistency of the service and products
6. To assist as directed with all aspects of preparation to the Company’s standards
7. To provide an efficient and friendly service  to customers in all areas of the catering departments.
8. To ensure the food is presented and served in a clean and hygienic environment
9. To assist at service times by serving the customers at the counters as directed, to the company’s standards.
10. To complete all necessary sales controls and documentation for each service
11. To communicate well with customers and colleagues on all levels and demonstrate a helpful  and respectful attitude at all times
12. To undertake vending and hospitality duties
13. To undertake all aspects of good housekeeping
14. To load the service counters as and when directed and to ensure sufficient supplies throughout the service period
15. Fill and clean vending machines when needed, record the tasks
16. Check the delivery temperature accordingly to our policies  as well as record the temperatures during the service time
17. Follow the allergen management and stock control procedures
18. To assist in the other parts of the catering department where help and cover is needed (hospitality, vending, kitchen, production, coffee shop)
19. Operate the tills during the service periods, check if the system is working
20. To fulfil any reasonable management request
21. To attend and receive any job related training as required
22. To accept, check and store all deliveries accordinglyAccountabilities
23. Comply with all Company and client policies, procedures and statutory regulations, including resources, site rules, health and safety, safe working practice, hygiene, cleanliness, fire, COSHH.
24. To undertake cleaning duties including pot washing and use of commercial dishwasher when needed.
25. To undertakes all deliveries ensuring they are stored as per Company policy.
26. To undertake additional tasks as directed by the Line Manager.
27. To undertake stock control, as directed by the Line Manager
28. To assist with waste removal and monitoring
29. To assist with hospitality if required.
30. To serve customers in a quick, polite manner ensuring good customer service at all times and use Epos till if required.
31. To complete any administration as requested including food temperatures, wastage and cleaning schedules etc.
32. To ensure that the FOH/ BOH areas maintained in a clean, organised manner ensuring all food safety and health & safety policies and procedures are followed.
33. To undertake training and comply with all company policies and procedures.
34. To communicate to the customers and team in a polite and efficient manner.
35. To raise any issues to the Catering Supervisor in a timely manner.
36. To listen to and forward any customer suggestions or complaints to the line manager.
37. To undertake Vending duties if required.
38. To support , respect  and work well with colleagues in any level
39. To provide cover in other areas during the periods of sickness and holidays
40. To stay flexible on the early/late demanding shift patterns and working areas

     

     

41. Key Performance Indicators (KPIs)

42. To deliver a consistent level of service, with Company standards, to the contract specification and agreed performance, qualitative and financial targets.

    Comply with all Company and statutory regulations relating to safe systems of work, health & safety, hygiene, cleanliness, fire and COSHH.

43. To be agreed with the Line Manager for particular location. K.P.I’s to be part of performance review and appraisal process.
44. Ability to engage with customers
45. To stay customer focused at all the time, in line to prioritise the tasks.

46. Skills, Knowledge and Experience

     

47. Good communication skills
48. Friendliness and willingness to learn
49. Experience with the food and beverage construction
50. Attention to the details and cleaning experience
51. Ability to adhere to all Food safety and health & safety  practices
52. Strong customer service skills
53. Be able to work under pressure in a busy environment
54. Be flexible to ensure provision of service to required standards at all times
55. High levels of personal hygiene and appearance

     

    Desirable

56. Experience of working in a busy, fast changing and demanding  environment
57. Previous food handling and food  preparation experience

About the Company

Sodexo and our clients are committed to safeguarding and promoting the welfare of children, young persons and vulnerable adults. Certain roles will require applicants to undergo screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service (DBS) and/ or Disclosure Scotland (Scotland).

In the UK and Ireland, Sodexo employs some 43,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the corporate, healthcare, education, leisure, defence and justice sectors.

With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business.