Food Service Assistant

Job Introduction

We currently have an opportunity for a Food Service Assistant to join our team. This is a great opportunity for a customer focused individual to join a world leading food and facilities management company, which can offer unrivalled opportunities for career progression.

Role Responsibility

•  Assist as directed with all aspects of the preparation, presentation, service and cleanliness of the unit to the Company’s standards.
• Comply with all Company and statutory regulations relating to Health & Safety, safe working practises,hygiene,cleanliness,fire and COSHH.This will include awareness of any specific hazards in the work place and highlighting any near misses
• Comply with all Company and statutory regulations relation to Food safety, safe working practices, allergen awareness and allergen safe working practices
• Work to high standards of personnel performance, hygiene, appearance and cleanliness at all times
• Communicate well and demonstrate a pleasant, polite, efficient caring and friendly service to customers in all areas of the catering department
• Ensure that food is prepared, presented and served in a clean hygienic environment to the contract specification
• Assist at times by serving customers at the counter and operating the till if required checking floats and cashing up at the end of service
• Ensure tables and accompaniments are left clean and tidy and adequately stocked at all times during the duration of service times
• Complete all necessary documentation for each service within the unit compliance standards
• To undertake a stock take of all food commodities on a frequency as determined by the catering manager/supervisor
• Load service counters to ensure sufficient supplies throughout the service period, food is presented in clean, correct containers and counters are clean throughout the complete times of service. Layout is in accordance with agreed service level planograms
• To prepare beverages to client specification
• To ensure you receive coffee skills training and become competent on the machine and knowledgeable of the ingredients
• Take ownership of drinks equipment and ensure any maintenance and performance issues are reported to your manager/supervisor immediately
• To ensure that grind and dose checks are carried out on a regular basis to ensure perfect espresso every time
• To ensure adequate supplies are ordered on a daily/weekly basis within line with the needs of the business
•  Brush and mop floors daily
• Undertake all aspects of cleaning equipment, walls (up to 6ft),fixtures, fittings, pots, cutlery, glassware, microwaves, hot counters etc. to the required standards according to the cleaning rota or as directed by Catering manager/supervisor
• Undertake training and team meetings as required e.g. food hygiene health and safety
• Assist at any special ad-hoc functions, some of which may occur outside working hours.
• Report any customer complaints or compliments and take some remedial action if at all possible
• Report immediately any incidents of accident, fire, theft, loss, damage, unfit food or other irregularities and take such action as may be appropriate.
• To actively promote the vision of “improving the quality of Daily Life” for the Client and customers of the Scottish Parliament
• Work as a team to promote harmonious working relationships within the Sodexo team
• Cover in other areas during periods of business downtime, holiday and sickness as directed by direct line manager/supervisor
• Carry out other reasonable tasks as directed by management

The Ideal Candidate

• Experience in a food service environment
• Good customer service skills
• Good communication skills – written and verbal
• The ability to demonstrate great team work

About the Company

In the UK and Ireland, Sodexo employs some 35,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the corporate, healthcare, education, leisure, defence and justice sectors. With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business.

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process.

Sodexo and our clients are committed to safeguarding and promoting the welfare of children and adults within a regulated activity. Certain roles will require applicants to undergo screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service (DBS) and/ or Disclosure Scotland.