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Food Service Assistant

Please Note: The application deadline for this job has now passed.

Job Introduction

Job Purpose

To provide excellent customer service from the preparation, presentation and service of food, beverages and vending services to the client & Sodexos satisfaction.

Role Responsibility

Accountabilities

  • Comply with all Company and client policies, procedures and statutory regulations, including human resources, site rules, health and safety, safe working practices, hygiene, cleanliness, fire, COSHH. This will include your awareness of any specific hazards in your workplace (Specific Site Rules)
  • Assist with all aspects of the preparation of food service areas and presentation of food to the notified standard.
  • To prepare all food with due care and attention, particularly in regard to customers special dietary requirements: for example, nut, dairy or wheat allergies, ensuring completion of daiy allergens log.
  • Serve food and drink to customers and guests as directed.
  • Assist with the replenishment of food, beverages and equipment to ensure service periods do not stop.
  • Assist with hygienic cleaning of utensils and work areas after service periods.
  • Assist with the implementation of cleaning schedules to agreed standards.
  • Promote a friendly working relationship with colleagues.
  • Promote a good company image to customers and guests by using positive customer service practices.
  • To assist with the set up, service, clearing and cleaning of function catering as requested.
  • To undertake occasional duties outside the normal routine but within the scope of the position and the departments activities. To assist, as required, at special functions, some of which may occur outside normal working hours, for which you will be paid overtime.
  • To report any complaint or compliment and take action if at all possible.
  • To report any incident of accident, fire, theft, loss, damage and take action as may be appropriate or possible.

The Ideal Candidate

Knowledge, skills and experience

Essential

  • Good communications skills
  • Experience of working in a similar industry such as food service, catering or hospitality.
  • Previous food handling experience
  • Ability to adhere to all health & safety practices
  • Strong customer service skills
  • High levels of personal hygiene and appearance

Desirable

  • Basic Certificate in general hygiene
  • Experience of working in an environment where compliance to standards is key.
  • Knowledge of Company IT systems such as PayIT

Package Description

We are looking for a keen and passionate food service assistant to join our team. We operate a 70 seater sports café alongside onsite hospitality. This is a great opportunity for a customer focused individual to join a world leading food and facilities management company, which can offer unrivalled opportunities for career progression.

Main Responsibilities:

  • To assist as directed with all aspects of preparation and presentation to the Company's standards
  • To provide an efficient and friendly service to customers in all areas of the catering department
  • To ensure that food is presented and served in a clean, hygienic environment
  • To assist at service times by serving the customer at the counter as directed, to the Company's standard
  • To complete all necessary sales controls and documentation for each service
  • To communicate well with customers and demonstrate a helpful attitude at all times
  • To undertake all aspects in cleaning equipment to the Company’s standard according to the cleaning rota or as directed
  • To ensure tables and accompaniments are kept as clean as is reasonably practicable and adequately stocked during service times and relay as required
  • To load service counters as and when directed and to ensure sufficient supplies throughout the service period
  • Fill and clean vending machines, record on Service cards
  • Check deliveries and temperatures on delivery, also record food temperatures during service temperatures
  • Operate till during service periods
  • To fulfil any reasonable management request
  • To attend/receive any job-related training as required

    Additional Ad-hoc Duties:

  • To assist at any special functions, some of which may occur outside working hours
  • To report any customer complaints or compliments and take some remedial action if at all possible
  • To report immediately any incidents of accident, fire, theft, loss, damage, unfit food, or other irregularities and take such action as may be appropriate or possible
  • To attend meetings and training courses as may be necessary
  • To provide cover in other areas during periods of holidays and sickness

The Ideal Candidate:

Essential

  • Good communications skills
  • Previous food handling experience
  • Ability to adhere to all health & safety practices
  • Strong customer service skills
  • High level performer
  • High levels of personal hygiene and appearance

    Desirable

  •  Food hygiene certificate

About the Company

Sodexo and our clients are committed to safeguarding and promoting the welfare of children, young persons and vulnerable adults. Certain roles will require applicants to undergo screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service (DBS) and/ or Disclosure Scotland (Scotland).

In the UK and Ireland, Sodexo employs some 43,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the corporate, healthcare, education, leisure, defence and justice sectors.

With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business.

Sodexo

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