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Food Service Assistant

Please Note: The application deadline for this job has now passed.

Job Introduction

Job Purpose

To provide excellent customer service from the preparation, presentation and service of food, beverages and vending services to the client & Sodexo’s satisfaction.

Role Responsibility

Accountabilities

  • Comply with all Company and client policies, procedures and statutory regulations, including human resources, site rules, health and safety, safe working practices, hygiene, cleanliness, fire, COSHH.  This will include your awareness of any specific hazards in your workplace (Specific Site Rules)
  • Assist with all aspects of the preparation of food service areas and presentation of food to the notified standard.
  • To prepare all food with due care and attention, particularly in regard to customers’ special dietary requirements: for example, nut, dairy or wheat allergies, ensuring completion of daiy allergens log.
  • Serve food and drink to customers and guests as directed.
  • Assist with the replenishment of food, beverages and equipment to ensure service periods do not stop.
  • Assist with hygienic cleaning of utensils and work areas after service periods.
  • Assist with the implementation of cleaning schedules to agreed standards.
  • Promote a friendly working relationship with colleagues.
  • Promote a good company image to customers and guests by using positive customer service practices.
  • To assist with the set up, service, clearing and cleaning of function catering as requested.
  • To undertake occasional duties outside the normal routine but within the scope of the position and the department’s activities. To assist, as required, at special functions, some of which may occur outside normal working hours, for which you will be paid overtime.
  • To report any complaint or compliment and take action if at all possible.
  • To report any incident of accident, fire, theft, loss, damage and take action as may be appropriate or possible.

The Ideal Candidate

Knowledge, skills and experience

Essential

  • Good communications skills
  • Experience of working in a similar industry such as food service, catering or hospitality.
  • Previous food handling experience
  • Ability to adhere to all health & safety practices
  • Strong customer service skills
  • High levels of personal hygiene and appearance

Desirable

  • Basic Certificate in general hygiene
  • Experience of working in an environment where compliance to standards is key.
  • Knowledge of Company IT systems such as PayIT

Package Description

We are seeking a temporary 30 hours per week operative to cover 12 months maternity leave to work within our Catering team based in Port Sunlight.

We require someone who has experience within a Catering Service environment, as this is a multi function role. This role includes general food production including sandwiches, baguettes, protein pots, fruit pots etc, customer service on the counter and till, maintaining vending areas, general stocktaking and dish / pot wash in the kitchen.

Applicant’s should be reliable and have a flexible approach to work with a good level of communication skill together with an excellent customer manner.

Basic Food Hygiene and Basic Health and Safety Certificate are advantageous but not essential for this role.   

 

Duties and Responsibilities

  • To work flexibly in line with Business demands and to assist in the food and beverage service operation of the site, ensuring the highest possible standard of service delivery and customer satisfaction. 
  • Food Preparation, Counter / Food Service, Customer Liaison, Cashless Till Operations, Cash Handling, Replenishing and Cleaning of Beverage / Snack Vending Machines across site.
  • To build good relationships with the client and have excellent customer care skills.
  • To be able to work well within a team.
  • To have good communication skills.
  • To be customer focussed.
  • Assist in counting stock
  • To be able to work well under pressure particularly at peak times.
  • To be able to cover in other catering departments as the need arises.

To ensure at all times that health and safety regulations are followed

About the Company

Sodexo is the leading global provider of food and facilities management services in over 80 countries worldwide. We specialise in making people's lives easier and aim to deliver the best service that exceeds our clients' expectations.

At Sodexo we are committed to a leading role in promoting equal opportunities and valuing diversity and inclusion. We seek to create a work environment based on mutual respect for all individuals, building a culture that appreciates and values the experiences and skills brought by each person to benefit our organisation and work hard to ensure that all people, whatever their age, disability, gender, transgender, marital or family status, race or ethnicity, religious belief or sexual orientation are welcomed to and included within our business.

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