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Food Service Assistant

Please Note: The application deadline for this job has now passed.

Job Introduction

Job Purpose

To provide excellent customer service from the preparation, presentation and service of food, beverages and vending services to the client & Sodexo’s satisfaction.

Role Responsibility

Accountabilities

  • Comply with all Company and client policies, procedures and statutory regulations, including human resources, site rules, health and safety, safe working practices, hygiene, cleanliness, fire, COSHH.  This will include your awareness of any specific hazards in your workplace (Specific Site Rules)
  • Assist with all aspects of the preparation of food service areas and presentation of food to the notified standard.
  • To prepare all food with due care and attention, particularly in regard to customers’ special dietary requirements: for example, nut, dairy or wheat allergies, ensuring completion of daiy allergens log.
  • Serve food and drink to customers and guests as directed.
  • Assist with the replenishment of food, beverages and equipment to ensure service periods do not stop.
  • Assist with hygienic cleaning of utensils and work areas after service periods.
  • Assist with the implementation of cleaning schedules to agreed standards.
  • Promote a friendly working relationship with colleagues.
  • Promote a good company image to customers and guests by using positive customer service practices.
  • To assist with the set up, service, clearing and cleaning of function catering as requested.
  • To undertake occasional duties outside the normal routine but within the scope of the position and the department’s activities. To assist, as required, at special functions, some of which may occur outside normal working hours, for which you will be paid overtime.
  • To report any complaint or compliment and take action if at all possible.
  • To report any incident of accident, fire, theft, loss, damage and take action as may be appropriate or possible.

The Ideal Candidate

Knowledge, skills and experience

Essential

  • Good communications skills
  • Experience of working in a similar industry such as food service, catering or hospitality.
  • Previous food handling experience
  • Ability to adhere to all health & safety practices
  • Strong customer service skills
  • High levels of personal hygiene and appearance

Desirable

  • Basic Certificate in general hygiene
  • Experience of working in an environment where compliance to standards is key.
  • Knowledge of Company IT systems such as PayIT

Package Description

We currently have an opportunity for a Food Service Assistant to join our team.  This is a great opportunity for a customer focused individual to join a world leading food and facilities management company, which can offer unrivalled opportunities of career progression.

Duties and Responsibilities

 

As a Food Service Assistant you will be responsible for:

 

  • Assisting with the preparation of and the serving of all meals and beverages to customers, ensuring great customer service at all times.

     

  • Using the EPOS till and serving customers.

     

  • Ensuring the kitchen and service areas are clean and tidy, assisting with waste removal and washing up.

     

  • Completing any administration as requested including food temperatures, wastage and cleaning schedules.

     

  • Assisting in the effective management of stock and portion control.

     

  • To raise any issues or customer suggestions and complaints to the Catering Manager.

     

  • Ensure high standards of personal performance, hygiene, appearance and cleanliness at all times

     

  • Participate in any necessary training and team meetings as required to complete job responsibilities to the Company’s and Client’s standards e.g. health & safety, food hygiene.

     

  • Work as a team member to promote harmonious working relationships within the Sodexo team

     

  • Assist at any special ad-hoc functions, some of which may occur outside working hours.

     

  • Report immediately any incidents of accident, fire, theft, loss, damage, unfit food or other irregularities and take such action as may be appropriate.

     

  • Cover in other areas during periods of holidays and sickness.

     

  • Comply with all Sodexo Company policies/procedures and client site rules and regulations

     

  • Comply with all Company & Client policies and statutory regulations relating to Health & Safety, safe working practices, hygiene, cleanliness, fire and COSHH. This will include your awareness of any specific hazards in your work place

     

  • Carry out other reasonable tasks as directed by management

About the Company

Sodexo and our clients are committed to safeguarding and promoting the welfare of children, young persons and vulnerable adults.  Certain roles will require applicants to undergo screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service (DBS) and/ or Disclosure Scotland (Scotland).

 

In the UK and Ireland, Sodexo employs some 43,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the corporate, healthcare, education, leisure, defence and justice sectors.

 

With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business.

 

 

NB.  Whilst every effort has been made to ensure the details of this job description are correct - due to the varied requirements of the catering and support services industry, this job description cannot be exhaustive. Therefore, the jobholder may be required from time to time to carry out other tasks as required by management in order to meet the operational needs of the business.

 

 

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