Food Service Assistant

Job Introduction

Job Purpose

To provide excellent customer service from the preparation, presentation and service of food, beverages and vending services to the client & Sodexo’s satisfaction.

This is a fantastic opportunity to be responsible for the cleaning and servicing of areas as allocated by the Supervisor or Sodexo management

Role Responsibility

Accountabilities

• Comply with all Company and client policies, procedures and statutory regulations, including human resources, site rules, health and safety, safe working practices, hygiene, cleanliness, fire, COSHH.  This will include your awareness of any specific hazards in your workplace (Specific Site Rules)
• Assist with all aspects of the preparation of food service areas and presentation of food to the notified standard.
• To prepare all food with due care and attention, particularly in regard to customers’ special dietary requirements: for example, nut, dairy or wheat allergies, ensuring completion of daiy allergens log.
• Serve food and drink to customers and guests as directed.
• Assist with the replenishment of food, beverages and equipment to ensure service periods do not stop.
• Assist with hygienic cleaning of utensils and work areas after service periods.
• Assist with the implementation of cleaning schedules to agreed standards.
• Promote a friendly working relationship with colleagues.
• Promote a good company image to customers and guests by using positive customer service practices.
• To assist with the set up, service, clearing and cleaning of function catering as requested.
• To undertake occasional duties outside the normal routine but within the scope of the position and the department’s activities. To assist, as required, at special functions, some of which may occur outside normal working hours, for which you will be paid overtime.
• To report any complaint or compliment and take action if at all possible.
• To report any incident of accident, fire, theft, loss, damage and take action as may be appropriate or possible.
•  Have complete knowledge of all areas to be cleaned
• Clean all allocated areas to standard as per training including day cleaning, office cleaning
• To effectively undertake day cleaning duties to include; recycling, confidential waste, litter picking, the cleaning of; Staff Restaurant, Changing Rooms, Reception.
• Use chemicals, disposables and equipment safely and as per training, have a good knowledge of products/equipment on site, ensuring efficient use of chemicals and disposables to reduce waste, ensuring all equipment/chemicals are stored safely and fit for purpose and in good working order
• Observe H&S guidelines at all times, ensuring use of safety signs and barriers Maintain cleaning cupboards, ensuring they are stocked and clean To ensure a high standard of personal hygiene is maintained at all times and that uniform provided and specified is worn with care to being clean and ironed.

The Ideal Candidate

Knowledge, skills and experience

Essential

• Good communications skills
• Experience of working in a similar industry such as food service, catering or hospitality.
• Previous food handling experience level 2
• Ability to adhere to all health & safety practices
• Strong customer service skills
• High levels of personal hygiene and appearance
• All round cleaning experience
• Able to work on own initiative and manage own time Able to communicate effectively with clients, colleagues and management team
• Good knowledge of H&S and COSHH High standard of personal hygiene and appearance

Desirable

• Experience of working in an environment where compliance to standards is key.
• Knowledge of Company IT systems such as PayIT

Package Description

This role is Monday to Friday working in a newly modernised establishment

The job role includes 15 hours per week as a catering assistant and an additional 10 hours per week in cleaning services.

The candidate must be flexible and multi skilled and be willing to help in all areas.