Food & Beverage Assistant

• Ensuring the correct standard is set and adhered to in all areas of service delivery - to include room set-up, food and beverage delivery
• Ensuring all duties are completed within set time scales
• Adhering to purchasing and stock take procedures - stock levels and effective rotation reporting at all times in line with the business
• Learn menu items and be able to describe them appropriately to guests
• Greet customers, present menus, offer drinks menu and explain daily specials or any changes to the menu to customers
• Answer questions related to menu items and make recommendations
• Take food and beverage orders from customers
• Relay food and beverage orders to the kitchen staff
• Maintaining proper dining experience, delivering items, fulfilling customer needs, offering desserts and drinks, removing courses, replenishing utensils, refilling glasses 
• Remove dirty dishes and glasses and clean tables after customers finish meals
• Prepare itemized checks and hand them to customers and take payment
• Clean and set up dining areas, refill condiments, roll silverware, and stock service areas
• Adhere to grooming and appearance standards consistently
• Providing consistent high standards of service all the time to ensure all customers receiving the same products and service
• To be customer focused at all times, by being visible during service periods, approachable and quick to exceed expectations in fulfilling customer needs
• To ensure all food and drinks are presented and served in line with company standards
• To co-operate with all team members and undertake duties in the hospitality areas as requested to ensure an efficient and effective service is delivered at all times
• To attend all health and safety training courses as required
• To rigorously follow the unit cleaning schedules
• To attend all staff/ training meetings as required
• To take responsibility for contributing towards your own development with the guidance of the Food and Beverage Team Leads and attend training courses as identified.
• To show commitment to company values in all aspects of your role
• Identification of opportunities for service improvement or development within the food and beverage  environment
• To ensure you meet Sodexo and Shell’s legal regulations on health and safety, food safety, hygiene and the environment.
• Embrace and grow a ‘zero accidents culture’ by ensuring the accurate reporting of near misses and accidents as well as reporting any equipment defects to your line manager in line with company procedure
• Ensure all company documents are completed with integrity and that due diligence is practiced at all time.
• Continue to develop one’s own skills and knowledge within the position
• Able to work on own initiative within a team environment.
• A positive working relationship with the client is evident
• Maintain levels of quality, cleanliness, food safety and hygiene in line with company SEMS, Safeguard and local authority regulations i.e. EHO, HSE
• Any other reasonable request as directed by the management

ESSENTIAL

• Excellent communication skills both written and verbally and can demonstrate experience of working with previous customers or clients
• Excellent interpersonal skills and ability to communicate effectively with customers, clients, and staff at all levels
• Good time management and organizational skills
• Ability to work well under pressure managing multiple workloads
• Ability to achieve and set standards and operate to performance criteria, with particular regard to food and beverage
• Knowledge of Health and Safety and Food Safety
• Able to demonstrate attention to detail and adherence to standards
• Positive approach to learning in role and identifying own training needs as appropriate
• Self-motivated with a sense of own initiative
• Ability to work effectively as part of a team
• Flexible approach to role - must be available to work different shifts including evenings and weekends if required by the business  

DESIRABLE

• Experience with Point of Sale Systems
• Previous Health and Safety and Food Safety Training
• Previous experience in a similar role