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Floor Coordinator

Please Note: The application deadline for this job has now passed.

Job Introduction

We currently have an opportunity for a dedicated and hardworking Floor Coordinator to join the Team.  The Floor Coordinator is responsible for delivering the day to day facilities services across the floors of the site.  The key focus is to ensure that all services are delivered in a confident, efficient and timely manner with least interruption to the customer.

Role Responsibility

  • Service, replenish stocks, clean and maintain all housekeeping areas within your allocated working floor to the Sodexo required standards set out, ensuring customer requirements are met and their needs anticipated at all times
  • Respond positively, politely and promptly to all customer requirements and carry out your duties in a professional and courteous manner
  • Daily replenish, clean and fill vending areas with supply’s following Sodexo guidelines set out
  • Supply and replenish stationary cupboards to the set predetermined levels and items
  • Replenish paper & toner cartridges within multi-functional devises as and when required
  • Clear and keep clean outside designated space in relation to the building
  • Carry out and complete any Helpdesk requests within the set time frames
  • Demonstrate a high standard of personal hygiene, appearance, ensuring the company uniform issued is worn at all times
  • Adhere to all company & client policies, procedures, site rules and regulations
  • Comply with all company & client procedures relating to Health & Safety and safe working practices
  • As and when required assist with other tasks within your capabilities to maintain and improve services within the premises
  • Attend training sessions as and when required
  • Represent and promote the Company wherever possible

Accountabilities

  • To own and take responsibility for allocated floor areas and ensure that a 5 star customer service is experienced by all facility users
  • To be the first point of contact for building occupants on the allocated floors
  • To be visible to all users and build relationships with all levels of users
  • To ensure that the site rules are enforced
  • To report all faults and issues to the relevant service partner
  • To monitor and review the Multi-Functional devices around the floors
  • To monitor and review the vend hubs and drinks machines in the allocated areas
  • Monitor and replenish daily stationary hubs as required
  • To have full working knowledge of the building including all services

Key Tasks

  • Conduct regular floor walks and audits
  • Own and replenish stationary hubs as required
  • Fully understand the Business Support Centre function and multitask training for all services
  • Fully understand print and reprographics fulfilment and advise users accordingly
  • Provide AV support to all meeting room users
  • Check meeting room facilities including equipment are in tip top condition, cables are tidy and AV operates
  • Follow and tack any call through the helpdesk that has been recorded in your allocated areas
  • Communicate effectively with all team members
  • Ensure all facility users are handled in a polite and courteous manner
  • To have working knowledge of all support functions throughout the building
  • To pro-actively look to recommend improvements to your work processes by providing suggestions and solutions
  • To show flexibility within the role and be prepared to assist in either areas within the unit when necessary
  • To always look for time efficient ways of completing any activity
  • To ensure the legal & company requirements for fire, health and safety and hygiene are met and bring to the attention of your line manager any areas of training you feel you need or have missed
  • When possible to undertake overtime as requested to ensure the efficient operation of the Business Support Centre
  • To be prepared to assist your colleagues in a willing and positive manner and move from one activity to another within your overall remit
  • To make your line manager and team aware of what is going on within your dedicated areas
  • To look clean and smart, ensuring that any uniform provided is used and worn correctly and to follow the appearance and conduct policy
  • To ensure required standards are achieved at all times and always look at opportunities to further improve the current standards of work

 

 

The Ideal Candidate

Essential

  • Previous experience of providing similar service as part of a multi skilled workforce to blue chip organizations or within prestige environments such as 4/5 star hotels with a strong focus on service excellence
  • Understanding and experience of ensuring focus is on individual customer needs, capable of anticipating any needs whilst meeting required service levels
  • Immaculate appearance and cleanliness principles
  • Understanding the needs of the client, willing to adjust to their requirements
  • Capable of conversing with people of all levels
  • Reliable and trustworthy, with ability to work on own
  • Flexibility that is focused to delivering exceptional customer service
  • Attention to detail, with strong organizational skills and a Can-do attitude
  • Excellent listening, prioritization and interpersonal skills
  • Ability to handle feedback in a calm, structured, and professional manner
  • A friendly and positive team player, who can work with people at all levels
  • Self-motivated, able to work under pressure in a very fast paced environment and to balance conflicting deadlines
  • Flexibility to the business needs

Desirable

  • First aid trained
  •  Conferencing and AV technical knowledge

Package Description

As a Facilities Operative you will work with your team members to ensure a smooth delivery of services across site.

This is an excellent opportunity with the potential to gain further experience and qualifications

About the Company

Sodexo and our clients are committed to safeguarding and promoting the welfare of children, young persons and vulnerable adults. Certain roles will require applicants to undergo screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service (DBS) and/ or Disclosure Scotland (Scotland).

In the UK and Ireland, Sodexo employs some 35,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the corporate, healthcare, education, leisure, defence and justice sectors.

With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business.

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