The first impression of our client business, this role needs to deliver impeccable service excellence with attention to detail, always anticipating customer needs. This position requires an individual who is a team player with a methodical approach, excellent communication, organization and planning skills with the ability to challenge and review services. The role requires a warm, friendly and dynamic individual with the ability to multi task in a proactive team to deliver an exceptional level of service. Ensuring all building occupants, visitors and guests receive the highest level of service in a pleasant, clean and safe environment. To proactively control and develop the coordination, planning and organization of the office spaces and Front of House services.
•Service, replenish stocks, maintain all housekeeping areas within your allocated working floor to the Sodexo required standards set out, ensuring customer requirements are met and their needs anticipated at all times
•Respond positively, politely and promptly to all customer requirements and carry out your duties in a professional and courteous manner
•Daily replenish, clean and fill vending areas with supply’s following Sodexo guidelines set out
•Collect, segregate and maintain all waste collection ensuring that all bins internal and external are kept in good order at all times
•Manage the collection and disposal of confidential waste to the designated container
•Supply and replenish stationary cupboards to the set predetermined levels and items
•Replenish paper & toner cartridges within multi-functional devises as and when required
•Clear and keep clean outside designated space in relation to the building
•Carry out and complete any Helpdesk requests within the set time frames
•Demonstrate a high standard of personal hygiene, appearance, ensuring the company uniform issued is worn at all times
•Adhere to all company & client policies, procedures, site rules and regulations
•Comply with all company & client procedures relating to Health & Safety and safe working practices
•As and when required assist with other tasks within your capabilities to maintain and improve services within the premises
•Attend training sessions as and when required
•Represent and promote the Company wherever possible
The Ideal Candidate
•Strong customer service skills and experience
•Service orientated attitude combined with innovative thinking
•Strong team player within a high-quality customer service operation
•Knowledge and awareness of the Facilities Industry
•Be self-motivated and work under pressure to balance conflicting deadlines is essential
•Communicate effectively with a wide range of customers
We currently have an opportunity for a dedicated and hardworking Floor Coordinator to join the Team. The Floor Coordinator is responsible for delivering the day to day facilities services across the floors and buildings of the site. The key focus is to ensure that all services are delivered in a confident, efficient and timely manner with least interruption to the customer.
About the Company
Sodexo and our clients are committed to safeguarding and promoting the welfare of children, young persons and vulnerable adults. Certain roles will require applicants to undergo screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service (DBS) and/ or Disclosure Scotland (Scotland).
In the UK and Ireland, Sodexo employs some 35,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the corporate, healthcare, education, leisure, defence and justice sectors.
With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business.