Facilties Operative Team Leader Luton

Job Introduction

We currently have an opportunity for a Facilities Operative Team Leader to join our team. This is a great opportunity for a customer focused individual to join a world leading food and facilities management company, which can offer unrivalled opportunities for career progression.

Role Responsibility

• To take responsibility for Front of house streams and ensure that a 5-star customer service is experienced by all.
• To maximize resource through forward staffing planning and instilling a structured approach to daily routines
• To be the first point of contact for building occupants on Front of House Issues.
• To identify talent and encourage and support development within the team
• To be visible to all users and build relationships with all levels of user.
• To ensure that all second line security and key procedures are enforced.
• To ensure the floor area is compliant to Health and Safety procedure.
• To ensure that the floor area is compliant to environmental procedure.
• To ensure that the site rules are enforced.
• To report all faults and issues to the relevant service partner as directed by the Operations Manager.
• To monitor and review the Multi Functional Devices around the floors.
• To monitor and review the vend hubs and stationery hubs in the allocated areas.
• To monitor and review the stationery hubs are replenished as required.
• To work as part of the business support centre and multi skill in all positions.
• Undertaking the induction of users allocated to your area.
• To have a full working knowledge of the building including all services.
• Assist the Operations Manager and the Assistant Operations manager as and when required

The Ideal Candidate

• Ability to multi task
• Proactive
• Excellent communicator.
• Resilient
• Working with others
• Good listener
• Ability to prioritise
• Excellent interpersonal skills.
• Attention to detail.
• Reliable and trustworthy
• Ability to work on own initiative.
• Flexibility that is focused to delivering exceptional customer service.
• Can-do attitude.
• A Hands-On approach
• Ability to adapt with the on-site technology to deliver meeting room services.

About the Company

In the UK and Ireland, Sodexo employs some 35,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the corporate, healthcare, education, leisure, defence and justice sectors. With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business.

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process.

Sodexo and our clients are committed to safeguarding and promoting the welfare of children and adults within a regulated activity. Certain roles will require applicants to undergo screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service (DBS) and/ or Disclosure Scotland.