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Facilities Operator

Please Note: The application deadline for this job has now passed.

Job Introduction

We currently have an opportunity for a Facilities Operator to join our team. This is a great opportunity for a customer focused individual to join a world leading food and facilities management company, which can offer unrivalled opportunities for career progression.

Role Responsibility

  • Provide first line response to customers either face to face or by phone, in an effective, professional customer-focused manner to customers and their guests.
  • First line response to non-planned work and support planned work and emergencies as required to meet business needs.
  • Comply within the appropriate regulations in terms of company and legal requirements in relation to SHE, HR and Financial policies and practices. Take a pro-active response to ensuring we comply with all specific site regulations.
  • Issue Permits to Work to cover maintenance and other work operations and maintain safe systems of work.
  • Liaise with the customer to provide a single point of contact for all facilities management services and supports co-ordination of central and external service providers.
  • Provide support services to ensure buildings and systems are functional and suitable for use.
  • Support all procedures laid down for all Accidents, incidents, COSHH and Stop or Near misses.
  • Be responsible for undertaking any tasks necessary to ensure the smooth running of own area, including internal logistics, service hub, office and meeting room support, Kardex and general handyman activities including RCD testing.
  • Identify issues and improve procedures.
  • Ensure that all promotional / marketing materials on display throughout the buildings contain the most recent information, ensuring a professional look to all areas at all times.
  • Monitor and audit all services provided to the facilities, using the aligned processes to capture and report relevant information

The Ideal Candidate

The ideal candidate for this role will:

 

  • Have knowledge and experience of working in a multi-disciplinary facilities management environment
  • Hold or be working towards a customer service NVQ Level 2
  • Be IT literate and conversant in the use of business systems such as SAP, BMS ezBuy.
  • Understand, assess and manage risk, and have the ability to plan, organize, and prioritise workload to meet customer demand
  • Be able to work on own initiative, be efficient, flexible, reliable and keen to develop skills and experience
  • Have experience of working in a busy, demanding and pressurized environment
  • Be an excellent communicator at all levels and enjoy working as part of a team

Package Description

Working as what is known as a” Floor Captain” you will be working in the following areas;

Meeting room support -

Our clients often need a hand connecting to Video Conference Meetings and Telephone Conference Meetings but only a basic understanding of technology is needed as all issues can be solved following steps that we are able to train you up in.

Hospitality Support –
Our clients often book catering for their meetings so you will be working closely with the catering team to organise, deliver and clear all hospitality bookings

Hub and Printer Support – 
We have numerous areas in the building which have printer, stationary and kitchen facilities, you will be required to provide technical support and maintain the high standards in each area

Floor Captain/Mailroom support and Reception Cover - 
For one of the roles you will be required to offer support to the other Floor Captains, our mailroom, catering team and cover breaks for main reception/ Costa team.

Facilities Office  –
Many of our clients will frequently come down to our facilities office asking for help with a range of issues, you will be the first person that greets them and helps them through any problems/ issues they may have.

What is really important is that you possess a high level of customer service skills, are presentable, professional and are able to keep a calm manner when dealing with our clients. You will be working in a corporate environment where our client expects a 5 star service which we are able to maintain through team work and constant training.

This is a fantastic opportunity for the right candidate to join a large and forward thinking company, please apply if you think you are up to the job!
 

About the Company

Sodexo and our clients are committed to safeguarding and promoting the welfare of children, young persons and vulnerable adults. Certain roles will require applicants to undergo screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service (DBS) and/ or Disclosure Scotland (Scotland).

In the UK and Ireland, Sodexo employs some 35,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the corporate, healthcare, education, leisure, defence and justice sectors.

With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business.

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