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Facilities Operative Team Leader

Please Note: The application deadline for this job has now passed.

Job Introduction

We currently have an opportunity for a Facilities Operative Team Leader to join our team. This is a great opportunity for a customer focused individual to join a world leading food and facilities management company, which can offer unrivalled opportunities for career progression.

Role Responsibility

  • To organise and supervise the delivery of the facilities support services within the Zone whilst ensuring customer requirements are met and their needs are anticipated at all times
  • Operational supervision of the services provided by the support teams appointed to work within the Zone
  • Ensuring that all service requests are allocated, resolved and closed out accordingly
  • Engage in local Customer interaction and foster long term profitable relationships.
  • To assist the Management Team with recruitment as per the companies policies and procedures
  • To assist the Management Team with inductions and training as per the companies requirements - including “great” training packs – in line with the Site training Plan.
  • To assist in maintaining accurate, up-to-date personnel records for all staff as per company’s policies and procedures. 
  • To monitor the performance of staff, carry out Half Yearly & Annual PDR’s where instructed and provide training and coaching as necessary. To monitor absence and keep the GSM and Human Resources Manager informed of these.
  • To assist the Management Team in completing the correct payroll paperwork to ensure correct payment is made to all Soft Service staff.
  • To hold regular staff meetings and toolbox talks to ensure clear communication within the team, ensuring that they are minuted. Where actions arise from these meetings ensure that they are completed and recognised where possible.
  • To meet with the Management team and to produce any stats as requested and assist the GSM in producing reports relating to soft services.
  • To report and, where possible, take action for any incidents of accident, fire, loss, theft, damage, unfit food, or any other irregularities.
  • To attend meetings and training courses as required.
  • Actively seek and identify opportunities for business growth within the contract.
  • Operate in a pro-active manner that supports the Facilities Management service team to anticipate customer needs and affect a can-do attitude
  • Support identified Transformational activity.
  • Support the zone in meeting the monthly Financial, Quality and Performance targets. Complete related action plans.
  • Represent the zone to the requirements of the site and service Comms Cell.
  • To monitor compliments and complaints (VOC/ VOP), complete root causing and provide resolution.
  • Ensure all communications  are timely, accurate and promote Sodexo’s core values
  • To provide technical and business ‘best practice’ advice to the Management Team and Implement new procedures and equipment as required.
  • Ensure that the Company's, the clients and statutory regulations regarding hygiene, food safety, health & safety and Equal Opportunities are complied with.
  • Support, promote and delivery the implementation of the Customer Plan and Customer Service Strategy in all sites.
  • Be able to arrange cover due to absences in the Facilities Operative teams, working to provide cover or support as required in line with the Facilities Operative Job Document

The Ideal Candidate

Essential

  • Relevant experience in a Customer facing role
  • Facilities experience
  • Good knowledge of various forms of communication
  • Excellent interpersonal skills
  • People management experience
  • Flexibility within the contracted hours
  • Computer literate (Live Meetings, TCs, VTCs)
  • Comfortable chairing and facilitating meetings
  • Strong team player and a ‘can do’ attitude
  • Intuitive and proactive nature
  • High moral standards with absolute integrity
  • Working to and achieving targets set
  • Experience within customer services or a customer-facing environment

Package Description

As Services Customer Service Leader you will be managing the 5 Floor Captains at Granta Park and Riverside. Rotas, training, disciplining, problem solving and making sure each team member is given the support that they need to do their job will be your responsibility. You will be expected to make sure the services that we provide are up to the high 5 star level that we have continually provided over the last few years. You will be given projects to work on throughout your employment in this role and you will be expected to complete these in the allocated time whilst dealing with everyday business issues.
You will work closely with the other Customer Service Leaders to make sure all areas are covered and that we have the correct staffing levels in each of these areas.
As you progress in your role you will be expected to build close relationships with our clients and gain their trust and confidence in your abilities to lead your team and deliver a quality service.
I expect you to consistently evaluate the business and see how we can move it forward, train our staff and make sure everyone is using their time effectively.
 

About the Company

Sodexo is committed to safeguarding and promoting the welfare of children and adults within a regulated activity. Certain roles will require applicants to undergo screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service (DBS) and/ or Disclosure Scotland (Scotland).

In the UK and Ireland, Sodexo employs some 35,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the corporate, healthcare, education, leisure, defence and justice sectors.

With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business.

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