Facilities Manager (Technical and Soft Services)

Job Introduction

Are you a facilities manager with a strong background in Technical and Soft services? Are you an experienced people manager with the ability to build and maintain excellent client relationships?

We are currently recruiting for a Facilities Manager to join the team at our client site in Sidcup. You will be responsible for managing the delivery of both Technical and Soft services at site level, ensuring outstanding service delivery at all times. The ideal candidate will have experience having operated successfully within an outsourced IFM environment, knowledge of risk and compliance processes and a strong financial acumen. People Management is key to this role as you will lead and support a team, alongside strong influential, interpersonal and communication skills.

If you would like more information to understand what it is like to work for Sodexo and a career in Corporate Services, please follow the link below;

Careers within Corporate Clients

Role Responsibility

• To provide thought leadership on all IFM service delivery both Technical and Soft and act as a subject matter expert for service delivery for a total IFM offer
• Effectively manage the client relationship including proactive measurement with the clients for life process for retention and customer satisfaction
• Performance management across teams and service lines, reporting and monitoring of performance
• Financial management to ensure control of spending and budgets within the GMP
• Assume full responsibility (in the absence of a client on site) for contract outputs and management of services against contracted scope of works
• Interfacing with country teams and country subject matter experts via a matrix structure

The Ideal Candidate

Essential

• Experience of having operated successfully within an outsourced integrated facilities management environment 
• Strong understanding of outsourced contracts and service management for all services and the risks associated with corporate manslaughter, security, and technical services
• Capable of delivering compliance and understanding regulations
• Knowledge of risk and compliance processes, protocols, escalations and resolution methods
• Contractual knowledge of services sold and implementation of operating standards
• Considerable experience in sector contracting and sector technical service delivery 
• Proven financial acumen essential with demonstrable commercial experience and business acumen
• Proven experience of developing profitable relationships with clients through the ability to build strong relationships and manage their expectations
• People skills, experience in people management, creating a one team approach

Desirable

• Knowledge of Sodexo systems and processes
• NEBOSH (or equivalent) – National General Certificate and/or Diploma
• BIFM Qualifications – Part 2, or relevant professional development
• BIIAB Level 2 National Certificate for Licensees (On-License)
• Security Industry Associated (SIA) Licence

Package Description

Competitive salary + bonus + benefits

About the Company

In the UK and Ireland, Sodexo employs some 35,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the corporate, healthcare, education, leisure, defence and justice sectors. With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business.

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to  support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process