Facilities Coordinator

Job Introduction

We currently have an opportunity for a Facilities Coordinator to join our team. This is a great opportunity for a customer focused individual to join a world leading food and facilities management company, which can offer unrivalled opportunities for career progression.

Role Responsibility

Main Responsibilities

Post

• Take delivery and sort post and packages, both internal and external.
• General Areas
• Daily floor walks to be undertaken. Any faults found need to be logged with the helpdesk.
• Be visible for any customer queries.
• Call appropriate services/log with appropriate helpdesk if any rooms and/or facilities need attention.

Hubs and Resource Point Support

• Ensure all stationary cupboards are filled with the correct levels of stationary as per core list.
• Ensure sufficient levels of A4 and A3 paper are available.
• Replenish milk in fridges.
• Undertake regular stock takes for stationary and kitchen stock.
• Provide first response support for any printer issues.
• Monitor toner levels for all printers and change when required.
• Update notice boards to ensure information is current.
• Ensure all areas are kept clean.
• Deal with any customer queries or direct them to Customer Service Lead.
• Meeting Room Support
• Check meeting rooms to ensure good housekeeping and the correct amount of chairs for the room’s capacity.
• Provide meeting room support assistance when required. This will also include data logging and problem solving.

Shuttle Service

Manage the shuttle bookings and ensure correct amount of passengers for each journey.

liase with drivers for delays or changes to bookings

provide drivers with log sheets

Safety and Compliance              

• You must ensure that you do not act in any way that endangers your health and safety or that of others.
• All accidents and unsafe situations must be reported immediately and accidents recorded and reported.

The Ideal Candidate

Essential:

•  Excellent customer service and communication skills.
•  To enjoy working as part of a team.
•  To present a smart and courteous manner at all times.
•  A proactive attitude with the ability to work on own initiative.
•  Flexibility that is focused to delivering exceptional customer service.
•  Have the ability to plan, organize and prioritize workload to meet customer demands.
•  Ability to keep a calm and professional manner when dealing with our clients.
•  Attention to detail, with a “critical eye” to identify report and follow up unacceptable standards with buildings.
•  An understanding of health, safety and environment.
•  An ability to work to demanding timeframes and deliver to customer and line management expectations.
•  An ability to prioritize and work to changing demands, and an appreciation of other people’s priorities.

Desirable:

• Experience in prioritization of service delivery in a similar environment.
• Computer literate.
• Familiar with Sodexo’s policies and procedures

About the Company

Sodexo is committed to safeguarding and promoting the welfare of children and adults within a regulated activity. Certain roles will require applicants to undergo screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service (DBS) and/ or Disclosure Scotland (Scotland).

In the UK and Ireland, Sodexo employs some 35,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the corporate, healthcare, education, leisure, defence and justice sectors.

With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business.