Job Introduction
We currently have an opportunity for a FSA Shift Leader to join our team. This is a great opportunity for a customer focused individual to join a world leading food and facilities management company, which can offer unrivalled opportunities for career progression.
Role Responsibility
- Work with and support all units/departments within the centre to ensure all aspects of the contract are delivered at all times
- Ensure availability of retail items at meals through effective team co-ordination
- Deputise the retail supervisor in their absence as and when directed
- Manage a team of food service assistants, including delegation of shifts and tasks
- To provide a first point of contact to our customers and deal politely, professionally and efficiently with any queries and complaints, informing your line manager when appropriate
- To ensure all retail areas are clean at all times
- To ensure that retail HACCP is adhered to by the team
- Undertake any other reasonable task as directed by your line manager
- To ensure all stock is rotated correctly and any close to date is marked down and cleared according to policy
- To order and receive deliveries accurately and according to policy
- To ensure all employees adhere to the TMS procedure and maintain effective records staffing
- To ensure adherence to and maintain the Company Quality Management Procedures
- To carry out any reasonable request of your line manager or the management team.
- To continue to develop one’s own skills and knowledge within the position, including any required training courses
- To maintain excellent client/customer relationships
- To attend your performance development review to discuss job standards and agree development activities
- To maintain a clean and tidy work area at all times
- To care for all available resources including equipment, materials and supplies as directed
- To report any near miss occurrences, accidents or faulty equipment to management
- To ensure effective communication with line manager, team, customer and client organisation
- To maintain all areas of responsibility to the set service standards and in line with applicable service offer
- To oversee the shift as required and make operational decisions to ensure service delivery
- To raise any service or performance concerns to line manager in a timely manner
- To carry out any other reasonable tasks and/or instructions as directed by management
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The Ideal Candidate
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Essential:
- Previous experience of working in a catering operational role
- Able to work on own initiative within a team environment
- Food Safety Level 2
Desirable:
- Experience of working within military environment
- Previous experience of effectively supervising a team
- Leadership skills and knowledge
- Knowledge/qualification in Health & Safety and Food Safety
- Able to demonstrate working knowledge of MS Office (Word, Excel and Outlook)
- Analyse problems analytically, develop opportunities and implement innovative solutions
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About the Company
In the UK and Ireland, Sodexo employs some 35,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the corporate, healthcare, education, leisure, defence and justice sectors. With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business.
We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to support exforces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process.
Sodexo and our clients are committed to safeguarding and promoting the welfare of children and adults within a regulated activity. Certain roles will require applicants to undergo screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service (DBS) and/ or Disclosure Scotland.
