Front of House/Hospitality Manager

Job Introduction

Job Introduction

As Front of House/Hospitality Manager, you’ll facilitate a large college consisting of 60 classrooms, an auditorium and 3 conference rooms. The college has 26 working environments so you will be able to work to strict deadlines and plan, organise and manage all guests to the centre including VIP and senior personnel.

You'll also ensure the hospitality of all guests is organised efficiently and that guests are greeted upon arrival. You must be customer focused and be able to deal with any issues as and when they arise. 

We are a key partner to the Ministry of Defence, running services at major UK and overseas military bases which improve quality of life for our military personnel. We are dedicated to delivering the best quality as well as cost-efficiency in the delivery of infrastructure, facilities management, catering, and retail and leisure services to the armed forces community.

Role Responsibility

Main Responsibilities

• Plan, organise and manage all guests visiting the centre
• Ensure standards of cleanliness remain high at all times, ensuring any cleaning issues are dealt with as and when they arise
• Facilitating the building and ensuring guests are greeted upon arrival
• Embrace the principles of Collaborative Business Relationships (BS11000), in line with Sodexo’s vision and values
• Checking health & safety

*please see attached job description below for further details

The Ideal Candidate

• Knowledge of working in a management role within the soft FM service industry
• Proven track record of managing a busy visitor centre
• Experience of dealing with senior personnel within a busy and fast paced role
• Proven experience of managing cleaners and dealing with cleaning issues quickly and efficiently
• Good interpersonal and communication skills, able to demonstrate effective verbal and written communication
• Able to make independent decisions
• Able to work on own initiative
• Able to demonstrate working knowledge of MS Office (Word, Excel and Outlook)
• Able to demonstrate attention to detail and adherence to standards
• Able to analyse problems analytically, develop opportunities and implement innovative solutions

Desirable

• Experience of working within military environment
• Health and Safety qualification equivalent to IOSH managing safely
• Soft FM specific technical skills including contract catering, hospitality, retail and cleaning knowledge and skills

Package Description

Competitive salary of £19,000 plus benefits including pension, option to 'buy' additional flexible benefits such as holidays, healthcare etc

We also offer Sodexo Discounts site promoting discounted mobile phone tariffs, savings across restaurant chains and days out, where you and your family can save money on everything from your weekly food shop to the latest cinema blockbuster

About the Company

In the UK and Ireland, Sodexo employs some 35,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the corporate, healthcare, education, leisure, defence and justice sectors. With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business.

Sodexo and our clients are committed to safeguarding and promoting the welfare of children and adults within a regulated activity. Certain roles will require applicants to undergo screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service (DBS) and/ or Disclosure Scotland.

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to further engage ex-forces personnel and reservists.  Those applying for roles with us who meet the essential criteria advertised under the ‘ideal candidate’ on the vacancy advertised are guaranteed to progress within the selection process.