FM Manager

Job Introduction

Sodexo are currently recruiting for a number of brand new opportunities due to growth in our Corporate Services segment. Sodexo is the 19th largest employer worldwide, operating in 80 countries and employing 427,000 employees worldwide, we are the leader in Quality of Life services. Sodexo is not only a growth company; it is also a people-oriented company that places quality of life of its 100 million consumers at the center of its mission. Join our teams and experience their passion and the unique Sodexo spirit!
Are you looking for an opportunity that will enable you to utilise your skill set to the max? 
Sodexo is looking for an FM Manager to be responsible for managing the delivery of multiple IFM services tour client, ensuring outstanding service delivery at all times and hopefully exceeding all Sodexo targets whilst maintaining compliance. As an FM Manaer you would be a single point of contact for all Facilities Management activities on the site.  You may also have some accountability of some smaller sites within a cluster. 
 

Role Responsibility

Main responsibilities will include: 
•    Comprehensive knowledge of contract(s) scope and form (e.g. variation control), managing the IFM services to and across the site. 
•    Performance management across teams and service lines, reporting and monitoring of performance
•    Financial management to ensure control of spending and budgets within the GMP
•    Assume full responsibility (in the absence of a client on site) for contract outputs and management of services against contracted scope of works 
•    Interfacing with country teams and country subject matter experts via a matrix structure
•    Cultivate a shares sense of identity among all Sodexo services on site

The Ideal Candidate

Essential
•    Experience of having operated successfully within an outsourced integrated facilities management environment  
•    Demonstrable track record of developing successful operational strategies across a broad portfolio of IFM services
•    Strong understanding of outsourced contracts and service management for all services and the risks associated with corporate manslaughter, security, and technical services 
•    Capable of delivering compliance and understanding regulations including the ability to follow Sodexo, client and local site policies and health and safety procedures
•    Knowledge of risk and compliance processes, protocols, escalations and resolution methods
•    Contractual knowledge of services sold and implementation of operating standards 
•    Ability to engage with service line experts to deliver high standards of service 
•    Exceptional client relationship management skills 
•    Considerable experience in sector contracting and sector technical service delivery  
•    Proven financial acumen essential with demonstrable commercial experience and business acumen
•    Proven track record of initiating and leading demanding business change programmes 
•    Proven experience of developing profitable relationships with clients through the ability to build strong relationships and manage their expectations; including soft client relationship management skills, strong influential, interpersonal and communication skills
•    Proven experience in identifying new business through entrepreneurial behaviour 
•    Proven track record of leading and managing experienced operators and large numbers of employees
•    People skills, experience in people management, creating a one team approach
•    Ability to analyse use of labour to ensure it is used in an efficient way
•    Ability to assess talent and development needs and manage performance
•    Excellent communication, influencing and facilitation skills
•    High standards of numeracy and written communication

Desirable 
•    Knowledge of Sodexo systems and processes
•    NEBOSH (or equivalent) – National General Certificate and/or Diploma
•    BIFM Qualifications – Part 2, or relevant professional development
•    BIIAB Level 2 National Certificate for Licensees (On-License)
•    Security Industry Associated (SIA) Licence

About the Company

In the UK and Ireland, Sodexo employs some 35,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the corporate, healthcare, education, leisure, defence and justice sectors. With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business.

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to  support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process