EPOS Drive Support Manager
Job Introduction
This is an excellent opportunity for an EPOS DRIVE Support Manager to join our Service operations business on a fixed term basis.
Service Operations is the part of our business that supports segment development by providing expertise and process standardisation across all segments.
Service Operations leverages our global expertise and best practice to bring the best of Sodexo to all of our clients. It includes everything from FM expertise to food development through to bid support, health and safety, and contract design and management.
Role Responsibility
- Responsible for the data integration of Food Management System (FMS) sale item master and the EPoS central system providing data to till, web and app based solutions
- Engage with IS&T to support the design of the EPoS/FMS interface and integration of EPoS and SAP
- Responsible for the EPoS central system attributes including; VAT, stocking policy and pricing fields
- Engage with the Culinary Team to standardise the naming conventions of the sale item master
- Engage with all the relevant work streams to ensure best practice and governance is adhered to
- In line with the system test strategy provide technical support preparing and executing system and user acceptance testing (UAT) for the FMS and SAP interfaces
- Provide user cases and recommendations to the compliance team for best practice for EPoS system use
- Support the L&D team with the design of the user guides, training and knowledge base
The Ideal Candidate
- Previous experience in a similar role
- Degree or relevant experience demonstrating technical and process knowledge.
- Experience/knowledge of food service operations.
- Experience in technical script writing and UAT
- Experience in training and user training material
- Technical understanding around Retail and Management systems.
- Computer literate and a good working knowledge of EPoS systems, and retail reporting
- Strong problem solving skills
- Strong influencing and relationship building skills with wide range of stakeholders
- Must be able to work with competing demands
- Strong listening and influencing skills with proven effectiveness in successfully working as part of a project team
- Strong communication and rational decision making skills
- Ability to understand complex data relationships
About the Company
In the UK and Ireland, Sodexo employs some 35,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the corporate, healthcare, education, leisure, defence and justice sectors. With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business.
Sodexo and our clients are committed to safeguarding and promoting the welfare of children and adults within a regulated activity. Certain roles will require applicants to undergo screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service (DBS) and/ or Disclosure Scotland.
