Duty Supervisor FOH

Job Introduction

We currently have an opportunity for an Duty Supervisor Front of House to join our catering team. This is a great opportunity for a customer focused individual to join a world leading food and facilities management company, which can offer unrivalled opportunities for career progression.

Role Responsibility

Operational

• Supervise and participate in daily operations as per Standard Operating Procedures [SOP] relevant to unit in which assigned
• Provide supervisory assistance and active leadership to unit assigned
• Communicate effectively with all areas of operation
• Conduct and be actively involved in daily team briefings
• Ensure visual appearance of operation is of the highest standard by regular monitoring.
• Liaise and build positive relationships with other internal departments and external agencies where applicable
• Manage conflict resolution and facilitate service recovery situation with guest
• Ensure adequate staffing levels are maintained per shift
• Actively promote positive teamwork within all colleagues
• To consult communication with inter and intra department[s] and other necessary parties and assist in overall functioning of the day to day operation.
• To report problems arising and potential situation that may lead to dissatisfaction of both guest and employees to senior colleagues.
• To understand and demonstrate at all times the importance of upholding the highest personal and professional standard and to have positive and passionate attitude towards the customers, employees and organisation.
• To assess problems/complaints and situations, taking prompt and corrective action and ensuring the best possible satisfaction to both guest and employees along with that situation of a delicate nature is handle with utmost discretion and confidentiality.

Management:

• Establish expectations of Duty Supervisor Role, both technically and behaviourally.
• Provide on job performance monitoring and coaching to enable individuals to understand their current competency level and expected level of work performance.
• Assist staff with their individual training.
• Assist staff with development plan.
• Monitor and address staff grooming standards as per department grooming guideline
• Monitor and address staff attendance and punctuality

Leadership:

• To provide effective leadership and promote positive teamwork throughout the department which assigned.
• Ensure adequate and effective resources are available on shift.
• Ensure frequent and effective communication of all pertinent information to team members.
• Provide positive and effective leadership to entire team while acting as an ambassador for Qatar Airways to external and internal parties.

Administrative Accountabilities:

• Compile operational reports for Department/Unit Manager.
• Ensure appropriate administrative records are maintained.
• Provide guidance and assistance to colleagues in relation to administrative matters and employment conditions.

The Ideal Candidate

Qualifications:

Essential

• Experienced- minimum 3 years of job related experience required
• Demonstrated ability to manage relationships at all levels
• Previous experience in supervision of large diverse workforce
• Previous experience in leadership role preferably within premium hospitality/airline/airport/service environment.

Job Specific Skill:

Essential

• Managerial skill-Ability to delegate work, set clear direction and manage workflow. Strong mentoring and coaching skills. Ability to train and develop subordinate’s skills. Ability to foster teamwork among team members.
• To be able to demonstrate natural leadership skills, administrative and technological ability.
• To be able to demonstrate effective business like communication skills, both verbal and written.
• To be able to make decision independently and support own positive thinking.
• To be able to analyse situations and provide effective solutions and suggest/ implements methods to prevent repetitions.
• Genuine service/people focused attitude and understanding of needs of multi-cultural working/operating environment.
• High level of interpersonal skills with ability to motivate and promote positive team working environment.
• To be able to adapt and manage changes.
• High level of versatility and to be able to adapt many varied needs of operations/people.

Package Description

Shift Pattern - 4 on 2 off

About the Company

In the UK and Ireland, Sodexo employs some 35,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the corporate, healthcare, education, leisure, defence and justice sectors.

With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business.