Domestics Compliance Lead

Job Introduction

We are currently looking to recruit an experienced Compliance Lead to provide training and guidance to cleaners and supervisors at the Imperial College Healthcare Trust, London; to achieve and maintain a clean and hygienic patient environment in line with the National Specifications for Cleanliness, Trust and Sodexo policies and procedures, KPIS and contractual obligations.

In this role, you’ll use observation and guidance to ensure every cleaner is using best practice methods and that service delivery is consistent. You’ll support the General Manager in ensuring the highest possible standard of cleanliness for all our service users and that the risk of healthcare associated infections is minimised

Sodexo Healthcare is a leading provider of services to the NHS and private healthcare organisations in England. We provide quality of life services that improve patient and staff experience, raise standards and deliver financial benefits to our clients. We help to enhance the patient environment (including patient dining, cleaning/housekeeping, retail services), provide clinical support (equipment sterilisation) and manage technical estates teams (estates management, asset management, land maintenance and energy management).

Role Responsibility

• Undertake a programme of intensive training of a large team of domestic cleaners and domestic supervisors and ensure they are working to correct cleaning methodology, adhering to correct frequencies and achieving the level of cleaning expected appropriate to risk category and in compliance with NSC 2007
• Coach cleaning supervisors in observing cleaners’ work and taking action to correct poor methodology
• Instruct and observe cleaners in the correct use of equipment for different areas
• Make recommendations to the contract’s management team to ensure that industry best practice is being considered at all times
• Ensure the domestic team complies with Trust and Sodexo policy and delivery of patient promises
• Seek to raise standards and improve service quality to ensure full compliance with the National Specifications for Cleanliness in the NHS 2007
• Be courteous, helpful and efficient, ensuring high standards of customer care and demonstrating commitment to a positive patient experience
• Maintain effective, meaningful, positive, & clear communication with ward managers, matrons and service users
• Build and maintain relationships with employees, service users and Trust management
• Analyse and communicate the cleaning team’s performance

The Ideal Candidate

• Recognised cleaning qualification: BICS, NVQ or other
• IOSH or NEBOSH certificate
• Capable of delivering practical training to a high standard
• Implementation of innovation and improvement projects
• Proven track record in raising standards of compliance and consistency
• Ability to see a project through to completion
• Highly organised with excellent time management skills
• Ability to work independently, flexibly and professionally
• Good standard of literacy and numeracy
• Computer literate with good working knowledge of Excel and Word
• Physically able to push cleaning trolleys, use machines such as buffers and scrubbing machines and move light furniture

Desirable:

• Previous experience of working in an acute hospital environment

Package Description

As part of our commitment to improving the quality of life for our employees, Sodexo offers a Flexible Benefits Scheme, allowing you to tailor a reward package to suit your needs but includes a technology scheme, private dental insurance, travel insurance, gym membership, Gourmet card, private medical insurance and the ability to purchase or sell annual leave. We also have a Sodexo Discount scheme, which offers employees and their friends and family the opportunity to benefit from over 1,200 discounts from top retailers both online and in-store.

6 month fixed term contract

40 hours per week – on call rota - to cover the needs of the business

About the Company

In the UK and Ireland, Sodexo employs some 35,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the corporate, healthcare, education, leisure, defence and justice sectors. With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business.

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process.

Sodexo and our clients are committed to safeguarding and promoting the welfare of children and adults within a regulated activity. Certain roles will require applicants to undergo screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service (DBS) and/ or Disclosure Scotland.