Domestic Supervisor (Healthcare)

Job Introduction

We are current looking to recruit a Domestic Supervisor to lead a team of domestic cleaners, to ensure the delivery of a high quality, timely, responsive, cost-effective and pro-active domestic service that meets the needs of our service users.

You’ll be courteous, helpful and efficient, ensuring high standards of customer care and demonstrating commitment to a positive patient experience, seeking to raise standards and improve service quality.

Sodexo Healthcare is a leading provider of services to the NHS and private healthcare organisations in England. We provide quality of life services that improve patient and staff experience, raise standards and deliver financial benefits to our clients. We help to enhance the patient environment (including patient dining, cleaning/housekeeping, retail services), provide clinical support (equipment sterilisation) and manage technical estates teams (estates management, asset management, land maintenance and energy management).

Role Responsibility

• Ensure patients receive care in an environment that is clean, safe, caring and welcoming all of the time
• Ensure that the risk of healthcare associated infections are minimised
• Maintain effective and meaningful communication with ward managers, matrons and service users
• Ensure that the standard of domestic service within a designated area is monitored to 2007 National Specification for Cleanliness and remedial action is taken within the target time
• Control the receipt and issue of cleaning materials, consumable and equipment ensuring minimising waste and identifying and managing excess usage
• Communicate in a polite, clear and timely manner with customers
• Demonstrate a caring, compassionate and positive attitude to patients, staff and visitors at all times
• Complete all audit and quality monitoring documentation as required
• Maintain patient confidentiality at all times

Specific domestic supervising duties will include, but may not be limited to all of the following:

• Roster management
• Leadership, supervisor and direction of a domestic cleaning team
• Manage team communication
• Stage 1 sickness reviews and returns to work
• Training and personal development of a domestic cleaning team, including PDRs for their team
• Monitoring and auditing of cleanliness using an IT system
• Deploying resource to manage ad-hoc requests and rectifications and emergency cover
• Implementing policies

The Ideal Candidate

• NVQ Level 3
• BICSc CPSS
• Food hygiene certificate
• Previous experience in a cleaning team, dealing with waste, smells, bodily excretions and dirt
• Proven supervision/management experience
• Ability to communicate effectively with patients, visitors, colleagues, clients
• Ability to work independently, flexibly and professionally – dealing with stressful and changeable situations
• Good time management and organisational skills
• Good standard of literacy and numeracy
• Computer literate

Desirable:

• Institute of Environmental Health Officers Basic Food Hygiene certificate
• Certificate in Management

About the Company

In the UK and Ireland, Sodexo employs some 35,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the corporate, healthcare, education, leisure, defence and justice sectors. With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business.

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process.

Sodexo and our clients are committed to safeguarding and promoting the welfare of children and adults within a regulated activity. Certain roles will require applicants to undergo screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service (DBS) and/ or Disclosure Scotland.