Domestic Manager (Cleaning)

Job Introduction

We are currently looking to recruit an experienced Domestic Manager to lead and motivate a team of domestic cleaners and domestic supervisors at our prestigious Charing Cross Hospital – part of the Imperial Contract in London.

Reporting to the General Manager you will deliver a high quality, timely, responsive, cost-effective and pro-active domestic service that meets the needs of our service users. You will seek to raise standards, improve service quality and develop innovative service solutions.

If you have proven managerial experience of a diverse workforce in a service environment, good time management and organisational skills with excellent customer service skills – this is a great opportunity to join our team.

Sodexo Healthcare is a leading provider of services to the NHS and private healthcare organisations in England. We provide quality of life services that improve patient and staff experience, raise standards and deliver financial benefits to our clients. We help to enhance the patient environment (including patient dining, cleaning/housekeeping, and retail services), provide clinical support (equipment sterilisation) and manage technical estates teams (estates management, asset management, land maintenance and energy management).

Role Responsibility

• Ensure patients receive care in an environment that is clean, safe, caring and welcoming all of the time
• Effective leadership of a domestic cleaning team, including daily performance measurement and feedback to the team
• Control the deployment of labour and the consumption of materials and consumables
• Manage a domestic service budget; identifying and implementing cost saving opportunities, including ensuring that the budget is positively managed and meets forecast expectations
• Be courteous, helpful and efficient, ensuring high standards of customer care and demonstrating commitment to a positive patient experience
• Develop relationships with core suppliers and Sodexo support functions to improve and develop service delivery
• Work as team with Sodexo managers, supervisors, client employees and colleagues
• Minimise the risks of infection to patients and employees in accordance with national and Trust infection prevention & control policy
• Develop an effective client relationship, working in partnership to develop the domestic service and proactively meeting and exceeding expectations.

The Ideal Candidate

• BICSc CPSS, NVQ qualification
• Experience in a cleaning team, dealing with waste, smells, bodily excretions and dirt
• Strong project management - experience with implementation of innovation and improvement projects
• P&L management skills
• Ability to communicate effectively with patients, visitors, colleagues, clients
• Ability to adhere to instructions, standards and procedures
• Computer literate

• Desirable:

• Institute of Environmental Health Officers Basic Food Hygiene certificate
• Previous experience working in a healthcare environment

Package Description

As part of our commitment to improving the quality of life for our employees, Sodexo offers a Flexible Benefits Scheme, allowing you to tailor a reward package to suit your needs but includes a technology scheme, private dental insurance, travel insurance, gym membership, Gourmet card, private medical insurance and the ability to purchase or sell annual leave. We also have a Sodexo Discount scheme, which offers employees and their friends and family the opportunity to benefit from over 1,200 discounts from top retailers both online and in-store.

40 hours per week, flexible to meet the needs of the business

Global grade I1

About the Company

In the UK and Ireland, Sodexo employs some 35,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the corporate, healthcare, education, leisure, defence and justice sectors. With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business.

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to  support ex-forces personnel and reservists, those applying ;for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process.

Sodexo and our clients are committed to safeguarding and promoting the welfare of children and adults within a regulated activity. Certain roles will require applicants to undergo screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service (DBS) and/ or Disclosure Scotland.