Deputy Facilities Manager/Soft Service Lead - 6 months Fixed Term contract

Job Introduction

Sodexo are currently recruiting for a number of brand new opportunities due to growth in our Corporate Services segment. Sodexo is the 19th largest employer worldwide, operating in 80 countries and employing 427,000 employees worldwide, we are the leader in Quality of Life services. Sodexo is not only a growth company; it is also a people-oriented company that places quality of life of its 100 million consumers at the center of its mission. Join our teams and experience their passion and the unique Sodexo spirit!
Are you looking for an opportunity that will enable you to utilise your skill set to the max?
Sodexo is looking for an experienced Deputy Facilities manager/Soft Services Lead to manage a team of 13 and actively work alongside the team to ensure all tasks are completed as required, including completing them as a member of the team when necessary. This is a really important role at a very prestigious, high profile site where you will oversee Reception, Business Lounge, Business Support, Cleaning, Catering and Hospitality Services.

Role Responsibility

Main Responsibilities will include:

    Completion of weekly trading returns for services processed on site
    Evaluate ideas for additional scope of work and additional services and recommend to the client as appropriate.
    Working with the GSM to ensure the application of best practice
    Reporting on SLAs and delivering action plans to ensure that SLAs are met/exceeded
    Managing vendor compliance in line with Sodexo's procedures
    Managing compliance including standard operating procedures, purchasing, statutory requirements (health and safety)
    Responsible for the leadership of all employees including effective resource management, recruitment, induction, PDRs, development, coaching, employee engagement and performance management
    Oversee labour management and ensure that this is being managed effectively
    To be responsible for all day to day aspects relating to the management and maintenance of the Reception, Business Lounge, Business Support, Catering, Cleaning and Hospitality services and equipment within the contract specification to the agreed performance, qualitative and financial targets.
    To provide food and post service to the agreed standards in accordance with the Service Level Agreements and Key Performance Indicators specified in the service contract
    To actively enforce relevant statutory, company and site H&S compliance together with high levels of food hygiene.
    To be responsible for scheduling of work within the specified details of the contract
    Actively support and promote the “One Team” ethos of working and supporting between departments.

The Ideal Candidate

    CIEH level 2 or equivalent
    IOSH Managing Safely or equivalent
    Proven experience working in the cleaning, food service, catering, and/or hospitality industry
    Industry acumen and knowledge of catering developments & innovations
    Good understanding of budget management
    Experience in supervising a team
    Personally driven to excel in all areas of visitor operation

About the Company

In the UK and Ireland, Sodexo employs some 35,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the corporate, healthcare, education, leisure, defence and justice sectors. With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business.

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to  support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process