Customer Service Manager
Job Introduction
AstraZeneca have invested in upgrading their warehousing facilities and as a result of the additional complexity, there is a requirement for a new role of a Customer Service Manager. This position requires an individual with an exceptional eye for detail to manage service delivery associated with maintenance and operations of building services and technical aspects of warehousing at AstraZeneca’s Macclesfield Works. The role is to deliver excellent customer services through communication and well nurtured working relationships, and to ensure the safe and efficient operation of facilities at all times. This will be demonstrated through compliance with Key Performance Indicators and an engaged, innovative workforce of technicians.
The role will involve an element of working at height in a reduced oxygen environment meaning that the successful candidate will be subject to an initial health assessment and periodic surveillance. The rate of pay is negotiable depending upon experience. You will be required to attend a full competency based interview for this position
Role Responsibility
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The Ideal Candidate
It is essential that the role holder can provide 5 years of unbroken employment history, will be able to pass a confined space (hypoxic) medical assessment and is an enthusiastic team player. The successful candidate should ideally have an understanding of the services involved, be well presented, flexibility and the have ability to use initiative when necessary but also to follow instructions. Ideally you will have experience in a similar role and be able to build a good relationship with clients and other service providers on site. It is desirable that you have GMP/GxP experience, engineering compliance, SAP planning, an understanding of Lean principles and the ability to plan and communicate within a highly regulated area.
Package Description
The role is 40 hours per week Monday to Friday, with an expectation of occasional out of hours overtime to support the client business when required. An annual bonus system is in place and will be paid subject to criteria being met, and a workplace pension will be started automatically within 3 months of commencing employment.
Sodexo provide all employees access to the Reward Hub, where it is possible to access online payslip, online discounts and vouchers for 1000s of retailers, flexible benefits including private health and dental care, as well as other lifestyle supporting options.
About the Company
In the UK and Ireland, Sodexo employs some 35,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the corporate, healthcare, education, leisure, defence and justice sectors. With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and maintenance services, enabling our clients to focus on their core business
Sodexo and our clients are committed to safeguarding and promoting the welfare of children and adults within a regulated activity. Certain roles will require applicants to undergo screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service (DBS) and/ or Disclosure Scotland.
