Costa Barista (Team Member)

Job Introduction

This is a great opportunity for a customer focused individual to join a world leading food and facilities management company, which can offer unrivalled opportunities for career progression. The job purpose will be to deliver the perfect cup of coffee to every customer in line with the required Brand Standards whilst at the same time delivering outstanding customer service.

Role Responsibility

• To deliver the highest levels of customer service in line with brand standards
• To produce & serve all drinks to brand standards & recipes
• To produce & present all food to brand standards
• Maintain stock levels/availability by replenishing display/fridges within company guidelines/planograms,rotating stock to ensure compliance with company health & safety guidelines
• To maintain standards of Health,Safety & cleanliness
• To sell & demonstrate product knowledge by advising the customer/answering queries & suggesting  products to the customer as part of the ordering process.
• To act on initiative to optimise sales to the customer
• To operate the till in line with brand till operation & cash handling procedures
• To maintain customer areas to company standards
• To attend work at designated shifts (Time and attendance)
• To attend team meetings as required
• To complete the daily checklist and rectify/notify  areas of non compliance
• To Complete all tasks required by the daily cleaning schedule

The Ideal Candidate

Desirable

• Worked within a customer facing environment
• Worked in Hospitality/Retail Industry

Essential

• Enthusiasm to execute outstanding customer service
• Friendly manner
• Communicate confidently with customers
• Flexible approach (ability to be multi skilled)
• Honest and Open
• Willing to learn
• Ability to work within a team and individually (dependant on volume of shift)
• Presentable
• Reliable/Committed – delivery of shifts

• Flexible/committed to be available for shifts

Package Description

We currently have a position for a Costa Barista / Retail Assistant, this is a multi-purpose role which includes retail and some catering food service as and when required.

Strong communication skills and customer service standards are essential for this role as well as exceptional presentation standards and punctuality. Previous Barista experience would be an advantage but is not essential as full training will be given. Other roles include, but are not limited to:      Stock rotation, visual merchandising, cleaning duties, basic food preparation, use of EPOS tills, HACCP paperwork completion, stock taking duties, COSHH controls, H&S controls & reporting, stock replenishment, cash handling & till reconciliation.

Specific contractual details to be discussed at the interview stage. If  selected for interview you must be able to provide evidence of your proof of right to work in the UK, no application can be progressed further without this & this position is also subject to a DBS check.

Full training & uniform provided.    

About the Company

In the UK and Ireland, Sodexo employs some 35,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the corporate, healthcare, education, leisure, defence and justice sectors. With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business.