Corporate Receptionist
Job Introduction
Providing a Front of House service within reception, you will be playing an instrumental role in delivering excellent customer service to both internal and external clients.
Role Responsibility
- Welcoming staff and visitors to the building
- Delivering a hosting/concierge experience for visitors
- Meet and greet all visitors and advise host of visitors arrival
- Act as point of contact for internal/external telephones queries in an efficient and concise manner
- Effectively build and maintain professional relations with both internal and external contacts
- Coordinating meeting rooms and hospitality bookings
- Ensuring customer requirements and experience are met
- Maintain a tidy and professional reception area
- Up keep of meeting rooms and report any issues to the Front of House Coordinator
- Replenish Front of House refreshments
- General administrative and clerical support
- Meeting Minutes taking
- Where appropriate, reporting of accidents and incidents
- Providing Health and Safety information for new starters and Building Induction
- Ensure knowledge of staff movements in and out of organization
- Keep reception tidy and presentable
- Maintaining and ordering stationery for Front of House
- Conference rooms booking management
- Able to deputise in Line Manager absence
- Efficient and professional delivery of reception/switchboard services
- Efficient and timely reporting of statistics and information to Line Manager
- Able to work as a team as well as individually
- "Can do" approach
The Ideal Candidate
- Good working knowledge of MS Office
- Good use of English language (written and verbal)
- Professional and courteous telephone manner
- Exemplary customer services skills
- Well organised, efficient and proactive
- Right to work in the UK without restriction
- Ability to liaise with people at a Senior Level
- Accuracy and attention to detail
- Presentation skills
- Good interpersonal skills (tact, honesty, confidentiality, patience and ability to get on well with all levels of staff)
Desirable
- Previous experience of working in the filed of facilities management
- Previous experience in a similar role within the corporate environment
- Knowledge of customers services principles and practices
- Previous administrative experience
Package Description
Contribution pension scheme
20 days annual leave
Additional flexible benefits
About the Company
Sodexo and our clients are committed to safeguarding and promoting the welfare of children, young persons and vulnerable adults. Certain roles will require applicants to undergo screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service (DBS) and/ or Disclosure Scotland (Scotland).
In the UK and Ireland, Sodexo employs some 35,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the corporate, healthcare, education, leisure, defence and justice sectors.
With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business.
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