Corporate Receptionist

Please Note: The application deadline for this job has now passed.

Job Introduction

Providing a Front of House service within reception, you will be playing an instrumental role in delivering excellent customer service to both internal and external clients.

Role Responsibility

Responsibility for meeting and greeting visitors and contractors and liaison with site hosts
Responsibility to pre-check in guests if Catalent personnel have advised
To report any customer complaints or compliments and take remedial action if at all possible
Ownership and accountability of visitor waiting area.
Answering of telephone calls in a clear and professional manner following Catalent instructions and telephone systems
Assist with the Booking of conference and meeting rooms
To arrange safe storage of guest items if required
To be competent with correct PC or document control processes for all administrative duties as determined
To be responsible to stationery room and stock
Any other duties deemed appropriate by management
To be involved in regular team meetings
To report immediately any incidents of accident, fire, theft, loss, damage or other irregularities and take such action as may be appropriate or possible following emergency and business continuity plans
To attend meetings and training courses as may be necessary
Communicate effectively with all team members and participate in all contract activities
Ensure full cover of reception 08:30hrs – 17:00hrs as part of a job share providing cover for each other
To have a working knowledge of all support functions throughout the building
To pro-actively look to recommend improvements to your work processes by providing suggestions and solutions
To show flexibility within the role and be prepared to assist in other areas within the unit when necessary
To always look for time efficient ways of completing any activity
To ensure the legal & company requirements for fire, health, safety & hygiene are met and bring to the attention of your line manager any areas of training you feel you need or have missed
To attend work promptly in accordance with your contracted hours
When possible to undertake overtime as requested to ensure the efficient operation of the Front of House/Security service, for example to cover holidays and illness
To be prepared to assist your colleagues in a willing and positive manner and move from one activity to another
To be friendly, pleasant and polite to your work colleagues at all times
To look clean and smart, ensuring that the uniform provided is used and worn correctly and to follow the appearance and conduct policy detailed in the staff handbook and welcome pack

The Ideal Candidate

Good working knowledge of MS Office
Excellent communication skills, both verbal and written
Professional and courteous telephone manner
Experience of delivering excellent customer service both face to face and over the telephone
Right to work in the UK without restriction
Ability to liaise with people at a Senior Level

Desirable

5 GCSE’s A-C (including Maths & English) or equivalent
Knowledge of customers services principles and practices
Knowledge of administrative and clerical procedure
SIA Badge

Package Description

42.5 hour per week job share (21.25 hours per week each)

About the Company

Sodexo and our clients are committed to safeguarding and promoting the welfare of children, young persons and vulnerable adults. Certain roles will require applicants to undergo screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service (DBS) and/ or Disclosure Scotland (Scotland).

In the UK and Ireland, Sodexo employs some 35,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the corporate, healthcare, education, leisure, defence and justice sectors.

With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business.

Salary	£9.00 per hour
Frequency	Hourly
Job Reference	SDX/TP/224788/26024
Contract Type	Permanent – Part Time
Closing Date	03 July, 2017
Job Category	Reception
Business Unit	UK Corporate Services
Location	Swindon, England
Posted on	05 June, 2017

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Corporate Receptionist

Job Introduction

Role Responsibility

The Ideal Candidate

Package Description

About the Company

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