Control Room Operator

Job Introduction

Secure by Sodexo is committed to a heritage of professionalism and quality that makes us a respected supplier of integrated services in our industry.  We offer a range of contractual services to cover the most demanding of service needs.  We work with leading "blue-chip" organisations and key clients understanding the markets we serve.  Flexibility is needed in the delivery of our services, this is reflected in the operation of our organisations and the "partnering" principles customers seek.  At Secure by Sodexo we recognise that the growth and success of our company is dependent on the people we employ and the way that they are developed and stimulated within our organisation.

The control room operator is accountable to the control room supervisor for the scheduling of security officers, monitoring check calls, responding to telephone and email queries and a variryt of administration duties. This will include compliance, statutory, contractual and company regulations and processes.

The control room operator will ensure exemplary standards of security and customer service are provided to the clients and sites at all times.

Role Responsibility

Purpose of the job:

• Be professional, pleasant, friendly, courteous and helpful at all times whilst carrying out duties to the highest levels.
• To ensure exemplary standards in personal grooming, strictly adhering to the uniform requirements.
• To deal efficiently and effectively with emergencies including fire and bomb scares ensuring the customers are kept fully informed at all times.
• Provide assistance to third party contractors / visitors ensuring all site procedures / policies are adhered too.
• To liaise closely with statutory authorities, dealing with incidents and the provision of information.
• Maintain continuous monitoring of site radio systems adhering to correct radio procedures at all times.
• Diligent management and maintenance of site records / reference materials including Health & Safety records, Incident Forms and the site occurrence book
• To provide regular liaison and timely feedback to the management team on all aspects of service delivery, implementing effective solutions and corrective action to enhance the service.
• Undertake any other reasonable duties as required to meet the needs of the business

• Ensure a timely response to all security issues and events.
• To develop excellent working relationships with our on site customers

The Ideal Candidate

Essential:

• SIA Front Line Guarding Licence
• PC literate, an intermediate knowledge of Microsoft products is essential (word, excel, power point and outlook)
• Experience of time management/ prioritising

Desirable:

• Professional or further qualification in Security Management.
• Previous security control room experience

About the Company

Sodexo and our clients are committed to safeguarding and promoting the welfare of children, young persons and vulnerable adults. Certain roles will require applicants to undergo screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service (DBS) and/ or Disclosure Scotland (Scotland).

In the UK and Ireland, Sodexo employs some 35,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the corporate, healthcare, education, leisure, defence and justice sectors.

With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business.