Conferencing Operative

Job Introduction

We currently have a new opportunity for an experienced Conferencing Operative to join our team. This is a great opportunity for a customer focused individual to join a world leading food and facilities management company, which can offer unrivalled opportunities for career progression.

Role Responsibility

• Manage and maintain all meeting rooms and events

• Act as a point of liaison for customers in respect of non-standard meetings/events and the services they require.

• Produce events sheets for each non-standard meeting that can be shared with service partners to ensure smoothly run events.

• Proactively monitor the room booking system (Meeting Manager) to identify and approach customers to provide assistance

• Maintain a rolling plan of events outside of standard meeting spaces

• Production of weekly plan with appropriate daily amendments for Facilities Services Managers and Floor Managers to assist them in understanding demand in their zones.

• Ensure rooms are correctly set-up prior to meetings across the site working with Facilities Operatives to support where required.

• Production of daily meeting room signage and distribution to zones ready for timely insertion at meeting room doors by Facilities Operatives.

• Co-ordination and where appropriate, placement of signage for specific meetings or events, including non-standard areas both internally and externally across the site

• Management of site notice boards and communication areas in line with customer requests.

• Play an integral role in the GSK Meeting Service Line, delivering data and attendance at team huddles at  Stevenage where required

• Track all VOC and report back accordingly.

• To provide “best practice” advice to the customers and implement new procedures as required in respect of non-standard meetings

• To provide operational advice and guidance to Facilities Operatives in respect of basic room checks

• Provide support to the AV team in respect of VTC ‘meet and greet’ during peak periods

• Assist colleagues in the AV team during peak periods of activity, if required. 

• Carry out & complete any Helpdesk requests within the set time frames escalating to line management for support as required.

• Demonstrate a high standard of personal hygiene, appearance, ensuring the company uniform issued is worn at all times

• Adhere to all company & client policies, procedures, site rules and regulations. Comply with all company & client procedures relating to Health & Safety & safe working practices.

• As and when required, assist with other tasks within your capabilities

• Attend training sessions as and when required.

• Start work on time and adhere to break times

• Represent and promote the Company wherever possible.

The Ideal Candidate

• Strong customer services skills and experience
• Service orientated attitude combined with innovative thinking
• Strong team player within a high quality customer service operation
• Knowledge and awareness of the Facilities Industry
• Be self motivated and work under pressure to balance conflicting deadlines is essential
• Communicate effectively with a wide range of customers and multi-service team service personnel to achieve results
• Ideally knowledge and experience of working in an environment supporting multi site large events where technology is routinely used

About the Company

Sodexo and our clients are committed to safeguarding and promoting the welfare of children, young persons and vulnerable adults. Certain roles will require applicants to undergo screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service (DBS) and/ or Disclosure Scotland (Scotland).

In the UK and Ireland, Sodexo employs some 35,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the corporate, healthcare, education, leisure, defence and justice sectors.