Conference Centre Receptionist

Job Introduction

Providing a Front of House service within reception, you will be playing an instrumental role in delivering excellent customer service to both internal and external clients.

Role Responsibility

• To provide an excellent reception service, ensuring all customers are attended to in an excellent manner.

• To answer and manage internal and external calls received, resolving customer queries effectively and efficiently in a polite and courteous manner

• To check and ensure all the facilities in the area (Travellers Lounge, Well Being Centre and Breakout areas)  are clean, tidy and ready for customers

• To give immediate attention to every customer upon approach

• To respond to all customer and client service requests and queries effectively and efficiently in a polite and courteous manner, ensuring that requests and queries are met / logged / recorded and the appropriate supporting parties are advised accordingly.

• To ensure the conference rooms are neat and tidy for all the meetings at the Conference Centre.

• To monitor any “No Shows” and act according to procedure.

• To report any equipment faults, maintenance requests etc. using the remedy system.

• To assist in additional bookings of meetings and conference rooms and booths by mail, telephone and at the desk.

• To assist the Video Conference Team with enquiries, reservations and Meet and Greets when required.

• To update VIN screens on a daily basis.

• To work closely with the Audio Visual, Hospitality and Housekeeping teams to ensure all the meetings in the area run smoothly and facilities are kept up to the highest standard.

• To use questioning and listening techniques to identify customer requests /queries and action accordingly.

• To maintain awareness of service levels and delivery of objectives.

• To promote our Client and Sodexo acting as an ambassador when carrying out all duties.

• To be punctual, reliable, excellently presented in uniform and adhere to appropriate shift patterns.

• To keep up to date with events to ensure that customers receive accurate and consistent information.  

• Contribute/ assist in championing the needs for continuous improvement.

• To be receptive and adaptive to change in a fast moving environment.

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The Ideal Candidate

• Good working knowledge of MS Office
• Excellent communication skills, both verbal and written
• Professional and courteous telephone manner
• Experience of delivering excellent customer service both face to face and over the telephone
• Right to work in the UK without restriction
• Ability to liaise with people at a Senior Level

Desirable

• 5 GCSE’s A-C (including Maths & English) or equivalent
• Knowledge of customers services principles and practices
•  Knowledge of administrative and clerical procedure
• SIA Badge

About the Company

Sodexo and our clients are committed to safeguarding and promoting the welfare of children, young persons and vulnerable adults. Certain roles will require applicants to undergo screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service (DBS) and/ or Disclosure Scotland (Scotland).

In the UK and Ireland, Sodexo employs some 35,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the corporate, healthcare, education, leisure, defence and justice sectors.

With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business.