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Conference Bookings Agent

Please Note: The application deadline for this job has now passed.

Job Introduction

We currently have an opportunity for a Conference Bookings Agent to assist the Events & Conference Bookings Manager in the provision of meeting room services and customer support.  This is a great opportunity for a customer focused individual to join a world leading company that can offer unrivalled opportunities for career progression.

Role Responsibility

  • Managing the conference room, video conference room and event space booking service, providing enhanced support to a high number of meeting rooms at a variety of different sites
  • Liaising closely with Catering, AV, and other in-house teams to provide the service support required by our clients and customers
  • Being the first point of contact for all booking issues, providing a timely response and ensuring efficient and effective resolution
  • Reporting faults immediately through the Remedy System or to supervisor as appropriate
  • Co-ordinating all centrally bookable meeting room bookings in line with company policy and procedure
  • Answering telephone calls within the specified response time
  • Ensuring daily chases are carried out in a timely and efficient manner
  • Diary management of the Events & Conference Bookings Manager

 

The Ideal Candidate

  • Minimum of 1 year experience in a similar role
  • Proficient computer skills including Microsoft Office Suite
  • Strong team player who can work on own initiative
  • Experience within a customer-facing environment
  • Excellent communication skills, both written and verbal
  • Proven ability to proactively prioritise workload
     

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