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Coffee Shop Manager

Please Note: The application deadline for this job has now passed.

Job Introduction

  • To oversee delivery and develop the offer coffee shop
  • Work alongside the team to ensure a customer centric approach is delivered at all times   
  • To ensure the prompt and efficient preparation and service in all to the company’s standard and to the client’s satisfaction. 
  • To ensure that the food offering budget is met and exceeded and that all company audits & documentation are attained to the required standard.

Deliver the financial budget for the business

Ensure all company and legislative policies and processes are adhered to

  • Improve patronage and grow sales.
  • Provide good capture of management information for the client to analyse.
 

Role Responsibility

  • To organise and assist in the day to day delivery of the offer on site.
  • To ensure that all food is prepared with due care and attention, particularly in regard to customers’ special dietary requirements and in line with legislative requirements
  • To organise any special function as required, some of which may occur outside of normal working hours.
  • To establish and maintain satisfactory relationships with individuals at all levels within the Company and the Client organisation.
  • To ensure that the Company's accountancy, documentation and administration procedures are carried out to the laid down standard and that the necessary weekly returns are completed accurately and sent to the appointed office on time. This may be electronically, paper-based, or both, as instructed.
  • To control and monitor the financial performance of the group and to maintain costs within pre-budgeted targets.
  • To maintain the standards and integrity of the service offer and Service Level Agreement at all times. To carry out a daily service audit and perform activities detailed in the service offer manual under Key Performance Indicators to the frequency and level required.
  • To implement and maintain the Statutory and Company standards of hygiene, health and safety and take any action as is necessary.
  • To ensure all required risk assessments and due diligence documentation are implemented in regard to food hygiene and safe systems of work, as are required in order to pass a Safegard audit.
  • To take all necessary steps to ensure maximum security of the kitchens, stores, offices, safes and monies and any other areas under the Sodexo’s control and or responsibility
  • To recruit, interview, control and discipline staff according to the needs of the unit and within the procedure laid down by the Company.  To maintain an accurate, up-to-date personnel record for all staff as laid down in the Human resources Manuals and Documents available on Sodexonet.  To keep records of any disciplinary issues and keep the Account Manager and People Centre informed of these. To manage and maintain appropriate Demand Led Scheduling (DLS) records for staff when required.
  • To ensure all new staff are given a thorough induction into their job, the unit and the Company.  To monitor the performance of staff, carry out performance reviews and provide training and coaching as necessary, and record on the appropriate documents.
  • To have special regard to the welfare of the establishment staff and to organise regular and effective staff meetings. To fulfil the requirements of the Sodexo people management processes without exception as detailed in the ‘focus on five’ management document and demonstrate the required behaviours as an employee within Sodexo that reflect our values. Understand the 10 indicators that are used to measure Investors in People and apply these in your areas
  • Engage, motivate and reward our employees to ensure they are satisfied with their working relationships at all levels.
  • To ensure the correct compilation of the UDC payroll to the latest regulations.  To ensure that all Statutory Regulations and Company Policy concerning the staff are adhered to.
  • To have regular contact with the Account Director and to produce any reports as necessary pertaining to current or events.
  • Attend to any reasonable requests made by the General Manager.
  • Compliance with Sodexo and client policies and procedures To relieve and assist in other establishments in certain circumstances.
  • To attend to and take all necessary action, statutory and otherwise in the event of accident, fire, loss, theft, lost property, damage, unfit food or other irregularities and complete the necessary return and/or reports.
  • To attend meetings and training courses as requested.
 

The Ideal Candidate

Essential

  • Good standard of literacy and numeracy
  • Previous coffee shop experience
  • Excellent interpersonal skills and ability to communicate effectively with customers, clients and staff at all levels
  • Good time management and organisational skills
  • Ability to work well under pressure
  • Ability to achieve and set standards and operate to performance criteria, with particular regard to hygiene
  • Positive approach to learning in role and identifying own training needs as appropriate
  • Self-motivated
  • Sense of own initiative
  • Ability to work effectively as part of a team 
  • Flexible approach to role

Desirable:

  • Basic food hygiene certificate
  • Previous experience of catering management
  • Experience of managing budgets
  • Experience of delivering training using company guidelines
  • Computer literacy
  • Good standard of financial acumen
  • Ability to develop increasing individual effectiveness through leadership, motivation, communication, coaching and training
 

About the Company

In the UK and Ireland, Sodexo employs some 36,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the energy, corporate, healthcare, education, leisure, defence and justice sectors. With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business.

At Sodexo we are committed to a leading role in promoting equality opportunities and valuing diversity and inclusion. We seek to create a work environment based on mutual respect for all individuals, building a culture that appreciates and values the experiences and skills brought by each person to benefit our organisation and work hard to ensure that all people, whatever their race, colour, sex, gender identity  disability, nationality, national or ethnic origin, religion or belief, marital/partnership or family status, sexual orientation, age, social class, educational background, employment status, working pattern, are welcome to and included within our organisation. 

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to  support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process.

 

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