Cleaning Response Operative

Job Introduction

We currently have an opportunity for a Cleaning Response Operative to join our team. This is a great opportunity for a customer focused individual to join a world leading food and facilities management company, which can offer unrivalled opportunities for career progression.

Role Responsibility

Cleaning Specific

• Carry out routine cleaning tasks at the schedule time and in accordance with all relevant polices and
  procedures
• Empty and dispose of domestic and clinical waste in accordance with the Trust’s infection prevention and control & waste disposal policies
• Replenish consumables (i.e. paper towels, toilet rolls, soap, etc)
• Maintain equipment safely and hygienically
• Store and use cleaning equipment and materials safely and efficiently and in compliance with COSHH
• Undertake all cleaning duties in a safe manner, using PPE and hazard signs as appropriate
• Liaise with clinical staff in order to deliver a patient focused service
• Be vigilant and report care and estate issues to your supervisor
• Under supervision, respond to any ad-hoc cleaning requests on-site
• Comply with Trust and Sodexo policy and deliver patient promises
• Maintain high standards of cleanliness throughout the area of responsibility

Specific domestic cleaning duties may include, but may not be limited to all of the following:

• Collection and movement of refuse
• Cleaning of sanitary areas, floors, all surfaces, furniture and fittings
• Replenishment of cleaning supplies and other consumables (hand towels, toilet rolls and soap)
• Maintenance of cleaning equipment and materials
• Use of electrical cleaning machines
• Use of correct cleaning products and equipment for the specific tasks
• At the discretion of the line manager, carry out cleaning duties in any other area of the hospital, as and when required

The Ideal Candidate

Customer care

• Communicate in a polite, clear and timely manner with customers
• Demonstrate a caring, compassionate and positive attitude to patients, staff and visitors at all times
• Work as team with Sodexo managers, supervisors, client employees and colleagues
• Listen, empathise and work diligently to answer any queries raised by patients, visitors and employees
• Dress in the correct uniform , inc. name badges, and appear professional at all times
• Display professional conduct and protect patient’s privacy and dignity

Compliance to policies and procedures

• Participate in the required Company and Trust training programmes
• Complete all audit and quality monitoring documentation as required
• Maintain patient confidentiality at all times
• Adhere to all legislation and Sodexo and Trust policies & procedures
• Minimise the risks of infection to patients and employees in accordance with national and Trust infection prevention & control policy

Health & Safety

• Take care of personal safety and the safety of others
• Report any health & safety concerns to management
• Use all equipment or personal protective equipment in the appropriate manner
• Report any accidents or near misses to the appropriate management and complete the appropriate
  incident/accident report forms

Package Description

• Providing the highest level of housekeeping service within your area of responsibility in line with the clients’ specifications
• Responding positively, politely and promptly to all customer requirements and carry out your duties in a professional and courteous manner
• Providing a range of general cleaning services to include offices/meeting rooms, toilets/showers, laboratories and amenity areas site wide
• Ensuring all stocks are replenished in your area of responsibility
• Making yourself familiar with and follow all company procedures and regulations
• Participating in the Health and Safety Policy of the company and report any dangers, near misses or hazards you encounter to your Domestic Supervisor/Line Manager
• All offices, toilets, laboratories and amenity areas to be presented clean and tidy
• Ensure all cleaning equipment is kept clean and maintained in safe working order.
• Report any defects to the line manager/supervisor immediately.
• Carry out all other reasonable tasks as directed by your line manager.

About the Company

In the UK and Ireland, Sodexo employs some 35,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the corporate, healthcare, education, leisure, defence and justice sectors. With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business.

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to  support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process.