Cleaning Manager (fixed term)

Job Introduction

Due to internal promotion, Sodexo has an exciting opportunity for a Cleaning Manager to join our team at a client site in the Westhill area of Aberdeen.

As Cleaning Manager, you’ll be responsible for the day-to-day operation of the cleaning service at the site. You’ll be tasked providing leadership to the cleaning team and managing the client relationship. In addition to being operational in service delivery, you’ll also manage administration associated with the site, including: payroll, stock management/ordering, client billing, cash reconciliation and people management tasks such as appraisals, training and employee relations activity, with the support of central functions such as HR and finance.

Role Responsibility

• Develop strong working relationships with on-site client/third parties and operate proactively in line with Sodexo philosophy to enhance client retention and customer satisfaction
• Carry out internal audits in line with Sodexo standards and contractual obligations
• Support line manager through regular monthly meetings
• Seek to understand the business environment, local competitors and drivers, developing and maintaining strong relationships and establishing a network of contacts
• Maximise the profitability of the operation by managing costs and increasing the sales through the development of an agreed budget and business plan
• Ensure that Sodexo accountancy, documentation and administration procedures are delivered to the required contractual specifications
• Maintain the standards and integrity of the service offer and Service Level Agreement at all times
• Recruit, induct, motivate, manage and develop all employees following Sodexo HR policy and guidelines
• Manage employees using the Sodexo performance review processes, talent development and succession planning
• Role model the focus on five behaviours to improve engagement, enhance performance and retain Investors in People accreditation
• Manage labour in line with productivity models, policies and procedures

The Ideal Candidate

Essential

• Good standard of literacy and numeracy
• Experienced in using Microsoft Office
• Previous experience in a commercial facilities environment
• Ability to interpret and utilise financial and commercial information
• Excellent interpersonal skills and ability to communicate effectively with customers, clients, and employees at all levels
• Excellent planning and organisational skills
• People management experience
• Manage multiple workloads and shifting priorities
• Achieve, set standards and operate to performance criteria; for example health and safety and hygiene
• Positive approach to learning in role and identifying own training needs as appropriate
• Self-motivated and able to work on own initiative
• Work effectively as part of a team
• Proven experience of managing a diverse workforce within a service environment

Desirable

• Experience of delivering training 
• Experience of managing conflicting expectations of the client and consumer within one business area

Package Description

• £27,000 - £30,000 per annum
• Pension scheme
• Sodexo Discounts
• Training & development opportunities

About the Company

In the UK and Ireland, Sodexo employs some 37,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the energy, corporate, healthcare, education, leisure, defence and justice sectors. With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business

At Sodexo we are committed to a leading role in promoting equality opportunities and valuing diversity and inclusion. We seek to create a work environment based on mutual respect for all individuals, building a culture that appreciates and values the experiences and skills brought by each person to benefit our organisation and work hard to ensure that all people, whatever their age, disability, gender, transgender, marital or family status, race or ethnicity, religious belief of sexual orientation are welcome to and included within our business.