Job Introduction
- The role will require a candidate to supervise, deliver and present the food and beverages as per the Lounge specification. Supervise, guide and coach the assigned staff to ensure an efficient operation of the Lounge.
- Interact with customers by explaining the food and beverages on offer. Gauge needs and make recommendations to meet the exact needs of the customers.
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Role Responsibility
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To provide excellent customer service from the preparation, presentation and service of food and beverages to the Lounge customers satisfaction.
To ensure the bar area is fully stocked, set and maintained to the company and clients high standards at all
times.
A. Start of shift:
- Set the bars, ensure the condiments, glasses, cups etc are neatly arranged.
- Ensure all food and beverages are displayed according to specification.
- Ensure the coffee machine is ready to use.
- Ensure beverages are served to agreed specification and remain within licensing laws at all times.
- Check on the left over wine/liquor/champagne bottles; those containing less than ¼ need to be re-placed
- with new bottles.
- Load service counters as and when directed and to ensure sufficient supplies throughout the service
- period.
- Ensure that the lounge seating area is clean, sofa chairs and tables are arranged as per the lounge plan.
- Assist the chef with some food preparations for example fruit plates, cheese boards etc.
B. During the shift, and after Lounge operating hours
Location: Heathrow Airport, England
- Maintain the presentation and cleanliness of the dining, bar and buffet areas at all times.
- Ensure the dining area is adequately stocked during service times.
- Clear the table areas, and ensuring that all of the used crockery and cutlery and glasses are cleared from
- the dining area and brought to the dishwashing area.
- Ensure all food and beverages are displayed according to specifications and replenished as necessary.
- Provide an efficient and friendly service to lounge customers, ensuring that all their needs are met.
- Build rapport and interact with customers.
- Report any customer feedback (complaints and compliments) and take some remedial action, if possible.
- Liaise with, and assist chef on duty and lounge team, as required.
- Maintain lounge cleanliness during lounge operating hours.
- Empty waste bins, as necessary. Wipe clean and or replace bin liners.
- Handle coffee machine cleaning process after the lounge closes.
- Wipe all tables, cupboards, desks and other furniture free from finger/food/ beverage stains.
- Ensure the bar area is left fully stocked for the following shift operation.
- Report any incidents of accidents, fire, theft, loss, damage, or other irregularities to your Line Supervisor
- or Manager.
- Assist the F&B Agents as and when required.
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Assist the Management with stock takes and beverage orders as and when required.
The Ideal Candidate
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Indicate the skills, knowledge and experience that the job holder should require to conduct the role effectively
To dress accordingly to the standards and guidelines advised, and wear the supplied uniform garments
at all times when on duty and maintain the highest standards of personal hygiene.
To only use products and equipment supplied and specifically for the job.
Ensure that all H&S & F&S documentation for example cleaning schedules and temperature records are signed off daily once all tasks have been completed.
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- Graduate calibre.
- Experience of designing and implementing e-learning strategies.
- Experience of working within an IiP framework.
- Experience of working successfully with accrediting and regulatory bodies and implementing associated programmes.
- Experience of curriculum design.
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Package Description
Shift 4 on 2 off (early 4:45 to 14:00 - late 13:30 to 22:15)
About the Company
Sodexo is committed to safeguarding and promoting the welfare of children and adults within a regulated activity. Certain roles will require applicants to undergo screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service (DBS) and/ or Disclosure Scotland (Scotland).
In the UK and Ireland, Sodexo employs some 35,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the corporate, healthcare, education, leisure, defence and justice sectors.
With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business.
