Please Note: The application deadline for this job has now passed.
Job Introduction
Purpose of the Job
To understand and be fully committed to the aims of the company, Client & Unit Business Plan
To perform consistently, adopt a positive outlook & with enthusiasm towards the business’s goals
To work as an integral part of the management team to improve the business and to offer suggestions for improvement in all aspects of the operation with particular focus on specific areas of responsibility
To maximise customer satisfaction through the exceptional customer service
To maximise sales opportunities
To be an ambassador for Sodexo & the Catering Operation
Carry out any reasonable tasks as directed by management
Role Responsibility
Main assignments
Ensure weekly and monthly trading returns (via e-prophit) and UDC are completed accurately and transmitted at the appointed times
Maintain and Control of all costs such as labour and expenses
To maintain/oversee high standards of Food production and food quality
Comply with all company and client polices and statutory regulations relating to health & safety
Control of raw materials and portion control are to the company standards and that food is served at the correct temperature
Walk the floor during service periods to ensure that excellent levels of service are being delivered to customer in all areas
To ensure daily pre-service briefs at 11.30am every day, highlighting high margin offers, staff counter allocation
To achieve and understand unit margins and targets as set per budget
Assist at service times by serving the customers
Ensure service availability of all service offers are to company minimum standards
Communicate well and demonstrate a pleasant , polite, efficient and caring , friendly service to customers and clients in all areas of service
Work as a team to promote good working relationships within the Sodexo team
Complete cashing up after service for all tills as per company standards
Ensure all money on site is kept to a minimum and retained within a safe
Ensure that all Sodexo employees project a positive , approachable , friendly and professional image
To input pay it details via E Prophit and maintain HR records
To Ensure all aspects of Health & Safety are in place and consistently maintained as per Sodexo policies
To ensure daily ROL is in place and recorded fully
To ensure temperatures / cleaning schedules and recorded daily
Accountabilities
To prepare counters & food service areas to the required standard & within the required timescales
To maintain & improve standards of performance within all areas of responsibility
To exceed customer expectations & deliver an unrivalled level of customer service
To actively contribute to achievement of sales targets
To record customer feedback & discuss with team to develop the business
To monitor standards within areas of responsibility. To resolve issues as necessary in conjunction with management
To place orders as per purchasing guidelines to ensure maximum discounts achieved
To ensure a weekly stock take is in place
To ensure that service standards are maintained as detailed in the TFL Group specification
To ensure that the servery areas, are kept clean and tidy throughout the day
To be aware of staff holidays and to cover accordingly
Supervise the staff in their tasks and to organise their hours and rotas
Uphold correct procedures of menu planning, ordering & stock controls
Control of raw materials and portion control are to the company standards and that food is served at the correct temperature
Receive and checking goods against invoice against quantity and quality
To ensure training and development of team is in place, identify training needs and action as necessary
To report immediately any unfit food or other irregularities and any damage to equipment
To report and cease to use any faulty equipment
To provide high personal standards of performance, hygiene , cleanliness and appearance at all times
Weekly and monthly financial reporting completed and presented as directed
To assist with the implementation of a unit event planner within the required timescales
To ensure adequate POS and marketing materials are available for all promotions
To seek innovative & effective ways of promotion & display of all initiatives
The Ideal Candidate
Person Specification
To offer daily support to all aspects of the operation as required
To attend & contribute to team briefings on a minimal monthly basis as per standard & use information to drive initiatives forward
To attend any training (on or off job) or communication meetings as deemed necessary by management
To assist with any initiatives within the Site as required
To recruit, manage, induct, train , motivate and appraise staff to promote good employee relationships .
Competencies
Growth, Client & Customer Satisfaction / Quality of Services provided
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