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CRM and Business Support Administrator

Please Note: The application deadline for this job has now passed.

Job Introduction

Sodexo are currently recruiting for a number of brand new opportunities due to growth in our Corporate Services segment. Sodexo is the 19th largest employer worldwide, operating in 80 countries and employing 427,000 employees worldwide, we are the leader in Quality of Life services. Sodexo is not only a growth company; it is also a people-oriented company that placesquality of life of its 100 million consumers at the centre of its mission. Join our teams and experience their passion and the unique Sodexo spirit!

Do you have experience managing customer relationships, financial systems and databases? We are currently looking to recruit a CRM and Business Support Administrator to manage the CRM Database for our Corporate Services segment, enabling our business to prospect, design, and maintain client relationships to drive growth.

 

 

Role Responsibility

  • Complete regular/repeated activity and tasks pushed from the Central CRM Team as part of end to end process of activity usually related to data maintenance.
  • Work within a virtual team, managing remotely administrators and system users in Corporate Services segment of the business to ensure compliance to systems rules and data entry standards.
  • Working alongside Heads of Segments and Departments to secure objectives relating to projects and including alignment of Operational and Financial Systems.
  • Implement the update regional level records e.g. mass creation/update/deletion, new sites and staff changes. Ensure the appropriate agreed action is taken as a result e.g. creation of Risk with a removal of a client.
  • Undertake audits of CRM to agreed Group standards and frequency, flagging agreed identifiable risks where necessary within CRM and/or identifying retention and cross selling activity as a result of contract end date changes.
  • System support for CRM including any testing, problem resolution and alignment of information.
  • Support Regional Training of CRM, Account Locator, Demand Tracker.
  • Support design of user required reports, planned and ad hoc/reactive.

The Ideal Candidate

Essential:

  • Experience in managing customer relationships, financial systems, database management and reporting
  • Ability to work with teams, both direct and virtual, to train and support, using direction, communications etc to motivate and engage them.
  • Ability to effectively communicate well to all Stakeholder levels and deliver technical/ detailed information to non-technical and or to a senior audience
  • Experience of interacting and presenting with all levels within an organization.
  • Experience of working alongside internal and external customers, to deliver against agreed objectives
  • Proven skills in Microsoft O365 applications

Desirable:

  • Knowledge of Sodexo
  • Experience of working in a large, complex services organization, from either Operations or Sales/ Marketing
  • Experience of working with Business Development and Sales departments and understanding Integrated Facilities Management platforms
  • Ability to adapt to a fast growing and developing environment

About the Company

In the UK and Ireland, Sodexo employs some 35,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the corporate, healthcare, education, leisure, defence and justice sectors. With an annual turnover of over 1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business.

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process

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