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CCTV Controller

Please Note: The application deadline for this job has now passed.

Job Introduction

We currently have an opportunity for a CCTV Controller to join our team. This is a great opportunity for a customer focused individual to join a world leading food and facilities management company, which can offer unrivalled opportunities for career progression.

Role Responsibility

To provide a high quality service to customers at all times in line with Sodexo work instructions.

To liaise with the Police, other approved agencies  and to assist with investigations to ensure the appropriate use of the system and in line with the current codes of practice as set by the Data Commissioner, including all evidential records and witness statements are to a standard acceptable to the rules of evidence.

To deal with any incident or occurrence in accordance with the site specific assignment instructions and to report such incidents promptly as per Trust/Sodexo reporting procedures.

To provide an efficient and courteous radio and telephone answering service and deal efficiently with all enquiries.

Ensure that all check calls are made as per assignment instructions.

To diligently take and hand over every duty shift. To ensure that all site equipment is signed for on each shift changeover.

To conduct all patrols diligently, in full in accordance with the site assignment instructions.

To carry out any other duties as may be assigned from time to time by the relevant manager or on his/her behalf.

The Ideal Candidate

SIA registered – Public surveillance licence.

Ability to respond to a variety of needs with quick thinking, using their initiative whilst reacting quickly and calmly whilst / during emergencies including rapid response and work pressures created by colleagues and members of the public.

To be exceedingly observant with a high level of concentration.       

They will have to have a good understanding of body language in order to monitor crowds, intercept trouble before it occurs, and tracking skills.

Be able to divide their attention in order to monitor multiple occurrences taking place at a single setting.

IT Literate / Familiarity with Microsoft Office applications

Experience of working in the security service and car parking

Knowledge of relevant legislation governing security and car parking

Knowledge and understanding of confidentiality issues.

Strong communication skills are also needed when interacting with the police and other enforcement agencies

Ability to develop and build good client & customer relationships.

Ability to work without supervision for long periods of time is absolutely essential to the role

Must be smartly dressed and presentable at all times.

Additional Security / Door Supervisor SIA Licence advantageous but not necessary. 

Package Description

Flexibility is a must; all roles work a rotational shift (16 weeks) of four day shifts 07:00/19:00, four off, four night shifts 19:00/07:00 and four off.

The hourly rate is £9.52 and always paid weekly for an average 42 hour week.

SIA CCTV License Required

About the Company

In the UK and Ireland, Sodexo employs some 35,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the corporate, healthcare, education, leisure, defence and justice sectors. With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business.

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to  support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process.

Sodexo and our clients are committed to safeguarding and promoting the welfare of children and adults within a regulated activity. Certain roles will require applicants to undergo screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service (DBS) and/ or Disclosure Scotland.

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