Business Support Operative

Please Note: The application deadline for this job has now passed.

Job Introduction

We currently have an opportunity for a Business Support Operative to join our team. This is a great opportunity for a customer focused individual to join a world leading food and facilities management company, which can offer unrivalled opportunities for career progression.

Role Responsibility

To provide a high level of customer service within the operational areas by using initiative and excellent communication skills, promptly and effectively :

Assisting and being part of the efficient operation of a 5 Star Business Support facility.
Deliver a consistent high level of customer service to all building users.
Full understanding of the scope of the Business Support Centre and the wider FM provision.
Dealing direct with facility users and resolving any issues efficiently.
Ability to multi task across all services as follows;
Provide Concierge Services.
Mail sorting and distribution
Print fulfilment
Courier Services & Archiving management
Stationery fulfilment.
Event co-ordination
Facilities Helpdesk
Building Induction support
Security pass production.
Floor Steward deputising & AV Support
Assisting the FOH Team in relation to Switchboard & Reception if required

The Ideal Candidate

Strong customer service and relationship building skills and experience
Previous experience of working in a similar service environment via a multi-skilled workforce to blue chip organisations or within prestige environments with a strong focus on customer service.
Awareness of the need to provide services in a sensitive manner such as not to affect Unilever’s business or reputation.
Comply with Company and statutory regulations relating to safe systems of work, health & safety, hygiene, cleanliness, fire and COSHH.
Service orientated attitude combined with innovative thinking
Strong team player within a high quality customer service operation
Be self motivated and work under pressure to balance conflicting deadlines is essential
Communicate effectively with a wide range of customers and multi-service team service personnel to achieve results
Some knowledge of systems relating to tracking of helpdesk requests or room bookings
Good eye for detail
Confident in dealing with customers and clients at all levels in an appropriate manner
Experience in using a range of IT products to generate reports (Word, Excel etc)
Highly customer focussed and a proactive problem solver / innovative thinker.
Experience working in a standards/compliance environment

About the Company

In the UK and Ireland, Sodexo employs some 35,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the corporate, healthcare, education, leisure, defence and justice sectors.

With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business.

Salary	£9.64 per hour
Frequency	Hourly
Job Reference	SDX/TP/226190/34342
Contract Type	Permanent – Full Time
Closing Date	31 May, 2018
Job Category	Operations
Business Unit	UK Corporate Services
Location	KT22 7GR, England
Posted on	10 April, 2018

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