Business Support Officer - advertised on behalf of South Yorkshire CRC

Job Introduction

We are currently recruiting for a Business Support Officer to join South Yorkshire CRC.

Primarily this role will be to provide PA support to the CRC Director and other duties may be required as per the attached job description and person specification

If you want to join an innovative, creative and high performing organisation, we offer challenging and rewarding roles and the opportunity to make a positive contribution to reducing reoffending in South Yorkshire. We offer excellent opportunities for personal and professional development and are committed to supportive induction, appraisal and supervision.

Role Responsibility

• Provide information and deliver effective PA support to members of the SYCRC Senior Leadership Team, including the CRC Director.
• Support management oversight of functions and processes – details provided on job description

• Manage Senior Leaders diaries, taking initiative to resolve conflicting demands and ensure meetings are effectively coordinated with relevant documentation provided and in the required format
• Ensure incoming queries are received, screened and transferred as required. Using initiative to resolve at first point of contact wherever possible
• Organise, service and minute meetings as required including liaison with the Authority, stakeholders, customers (including service users) and partner organisations
• Manage travel and accommodation requirements across the CRC
• Represent the organisation through the development of positive relationships with key stakeholders and customers and act as a role model in maintaining a customer focus and positive response. 
• Provide accurate and timely management information.  Input, interrogate, extract and analyse data. Ensure presentation content and format is appropriate for the intended audience
• Provide technical and operational support of the Authority Contract Measures and ensure local systems are in place to support information from the Authority’s Performance HUB and Sodexo performance reporting systems
• Provide user and administration support on the rollout of new technical equipment, applications and processes
• Develop systems, procedures, practices and processes to achieve continuous improvement and efficiencies for customer services, administration, business support services and all processes including maintenance of the SYCRC process mapping system as required
• Maintain and update key documents, registers and databases including those required under the Authority Contract and in line with Data Assurance Policies
• Complete training to become a Vetting Contact Point for checking and authorising identity documents and complete required checks for Disclosure & Barring Service [DBS] compliance
• Provide occasional cover for reception and administration including late night opening if required
• Organise, service and take minutes for meetings as required. This includes managing room bookings, diary management, appointments for partners and service users, staff and management rotas.   Ensure reception areas, interview rooms, meetings rooms and offices are kept to a satisfactory standard, reporting any issues to facilities management

The Ideal Candidate

• Previous experience of PA duties and administration tasks
• Ability to use Microsoft Office applications including diary management
• Ability to organise and prioritise workload
• Good communication skills both verbally and in writing
• RSA 3 or equivalent qualification

Package Description

37 hours per week, 27 days holiday + 8 bank holidays, defined contribution pension scheme, company sick pay, group discount scheme.

About the Company

The role of South Yorkshire CRC is to rehabilitate offenders, reduce reoffending and protect the public and we are one of six CRCs operated by Sodexo Justice Services in the UK.  We work with offenders both in the community and in custody to deliver the sentence of the court, to rehabilitate them and to provide a range of programmes and interventions to turn their lives around.  We deliver effective offender management and rehabilitation services to low and medium risk offenders and our highly skilled staff work in a range of disciplines to make a real difference.  Our aim is to create a better future for the people we work  with - offenders, victims and their families and local communities.  We are proud to have strong relationships with other criminal justice agencies, local authorities, health trusts, employment and training providers, and work with contracted partners to enhance delivery to our service users. 

We serve the counties from the 4 major towns: Sheffield, Barnsley, Rotherham, Doncaster. South Yorkshire CRC is  an Equal Opportunities employer. All applicants are considered on the basis of suitability for the post, irrespective of race, gender, sexual orientation, disability, age or religion