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Business Services Support Senior

Please Note: The application deadline for this job has now passed.

Job Introduction

We currently have a new opportunity for an experienced Senior Business Services Support to join our London team. This is a great opportunity for a customer focused individual to join a world leading food and facilities management company, which can offer unrivaled opportunities for career progression.

The successful candidate will support the Business Services Manager in the operational management of the team and services across the site, to maximising the performance of Business Service support teams and ensuring the service is operated safely, hygienically and to contractual specifications.

Role Responsibility

  • Liaise daily with Business Services Manager on all site and staff matters
  • Ensure the operation is managed in line with company standards, policies and procedures
  • Maintain efficient and accurate records for quality, cost control and payroll
  • Deliver excellent communication and motivation to sites including communicating on a regular basis so that team goals can be achieved
  • Have full working knowledge of Mail room, courier, Audio Visual and Vending operations
  • Be involved with the completion of recruitment, induction training, development and training of staff
  • Support the identification of training needs and ensure accurate site records are maintained at all times
  • Ensure that all team members are familiar with and adhere to the Company's Health and Safety Policy and Procedures and Site Specific Procedures
  • Participate actively within monthly supervisor team meetings in order to develop ideas to enhance service offer
  • Conduct regular building audits and ensure that any issues highlighted are addressed appropriately
  • Ensure that all team members have appropriate assistance as required. You may be expected undertake any frontline tasks as required
  • Identify new business opportunities and raise these with the Group Operations Manager

The Ideal Candidate

The ideal candidate for this role will have:

  • Proven experience in leading a diverse service team
  • Excellent time keeping, organisation, planning and scheduling skills
  • Understanding of various customer service approaches and methods
  • Industry acumen and knowledge of external Mail room, Audio Visual and Vending developments and innovations
  • Outstanding oral and written communication skills
  • Ability to maintain and develop client relationships
  • Self-motivated and Proactive mindset

About the Company

In the UK and Ireland, Sodexo employs some 35,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the corporate, healthcare, education, leisure, defence and justice sectors.

With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business.

Salary Competitive Salary
Frequency Monthly
Job Reference SDX/TP/387541/29082
Contract Type Fixed Term – Full Time
Closing Date 05 July, 2017
Job Category Facilities Management
Business Unit UK Corporate Services
Location London, England
Posted on 06 June, 2017

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