Assistant Hospitality Manager
Job Introduction
We currently have an excellent opportunity for an Assistant Hospitality Manager to join our busy team. This is a great opportunity for a customer focused individual to join a world leading food and facilities management company, which can offer unrivalled opportunities for career progression.
Role Responsibility
General Duties - Operational
- Update the records of the Hospitality team working hours, ensuring they meet the requirements of the Working Time Directive.
- To manage and control staff levels, under the guidance of Hospitality Manager, while ensuring budgetary requirements are met.
- To manage and maintain all Hospitality areas, ensuring the working environment for the Hospitality team is clean and meets Health and Safety legislation.
- To manage and control the hire of all Hospitality equipment, ensuring business objectives and statutory needs are met in the most economic and efficient manner.
- Assist Hospitality Manager where necessary.
Finance
- Assist Hospitality Manager in ensuring all financial targets are achieved, and the preparation of business forecasts
- Assist in providing information for costing of functions/events, pre and post the function/event.
- In the absence of the Hospitality Manager, attend monthly financial review meeting with the General Manager
Quality of Service
- Ensure that methods of food preparation, production, presentation and service comply with Sodexo’s standards and procedures and meet the qualitative terms of the function/event
- Obtain purchases from Sodexo nominated suppliers to maximise Sodexo revenue
- To ensure that all functions are managed in line with clients and company’s expectations.
Hygiene, Health and Safety
- Comply with all Company and client policies, procedures and statutory regulations, including human resources, site rules, health and safety, safe working practices, hygiene, cleanliness, fire, COSHH. This will include your awareness of any specific hazards in your workplace
- Ensure that all equipment used on site is in safe working order, checked regularly and serviced.
- Ensure that all company’s and client’s property, equipment and monies under your control are safe and secure at all times and ensure a complete closedown procedure is followed at the close of business
- Ensure the function/event premises are kept to the agreed level of cleanliness and maintain safe working practices at all times
Personnel and Training
- Manage, train, motivate and appraise staff to promote good employee relations in line with Company policies/procedures, legislation and the Investors in People standards. All staff to have annual appraisal with SMART key performance indicators and Personal Development Plans agreed which are reviewed quarterly and updated
- Ensure that all staff project a positive, approachable, friendly and professional image to enhance client and customer retention and assist the Company in winning new business
- Hold team briefing meetings with heads of department using Company team brief format in the absence of the Hospitality Manager
- Maintain up-to-date training records for all staff under your remit
- Attend appropriate training courses, conferences and meetings as directed by the Hospitality Manager
Client Retention & Business Growth
- Attend client meetings in absence of Hospitality Manager and ensure client relationships are maintained at all times
- Ensure client contact is made and continues throughout the function/event to ensure confidence is maintained and where necessary amendments are made to delivery
- Action customer compliments by praising staff, resolve any complaints satisfactorily, in a timely manner, referring to Hospitality manager where necessary
- In the absence of Hospitality Manager, review all catering offers and menus for functions/events in liaison with the Executive Chef, General Manager and other relevant heads of department
Company Culture and Communication
- Develop a positive team culture within the workplace whereby employees are encouraged to participate in the decision-making process and contribute to business success and feel engaged with the organisation thus maximising employee engagement and retention. To include; holding monthly team meetings, encouraging staff ideas and feedback and ensuring employees are kept up to date with Company policies, business objectives, company performance and client feedback; recognising positive staff performance through praise and incentives where appropriate
The Ideal Candidate
- Experience in high volume turnover environment with airport restrictions and regulations to consider but still deliver KPI's.
- Managed a large team with training and development at the centre to drive overall engagement and compliance.
- Self motivated and engaging to in turn engage and motivate teams
- Perform well under pressure and demonstrate calmness, resilience and flexibility while dealing with daily operational requirements.
Package Description
We are currently looking for Lounge Assistant Manager at the fantastic Cathay Pacific lounge in Terminal 3 LHR.
This is a fantastic opportunity with great growth potential and we looking forward to welcome on board new talent and experience to add to the fantastic experience we deliver to over 18000 passengers a month.
Delivering exceptional food an beverage services daily and ensuring customer service is in line with, if not exceeding there expectations.