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Assistant Facilities Operations Manager

Please Note: The application deadline for this job has now passed.

Job Introduction

We have an exciting opportunity for a facilities professional to join our team based at one of our corporate contracts in Lancashire.

As the Assistant Facilities Operations Manager you will assist and manage a team across all service disciplines including Catering, Cleaning, Hard Services, Horticulture, Mail & Post, Minor Works and Projects.

 

Role Responsibility

  • Take responsibility for service delivery to a number of individual Office facilities occupied by Senior Business Leaders.
  • Responsible for effectively managing the quality and compliance of all services provided across designated area, interfacing with Service Leads, Account Management and Client to ensure all service standards are met or exceeded.
  • Effective Ownership to manage and supervise the quality and compliance of all services provided across designated area. To interface with Service Leads, Operational Managers and Clients to ensure all service standards are met or exceeded.
  • Ensure that all Safety, Compliance and Quality processes are followed and gaps identified and escalated to resolution.
  • Supporting Client Energy management Targets and Strategies
  • Ensuring the provision of suitable Business Continuity measures
  • To be a key part of the site incident response process, ensuring that relevant Sodexo staff are trained in the process
  • To be single point of contact with Site Level Client for all queries relating to service delivery and development of the service offer.
  • Identify and progress growth opportunities in line with Account Strategy and to support Client Business needs.
  • To control and monitor financial performance of designated area, in line with pre-determined Cluster aligned budgets.
  • To ensure the integration of M&E and Soft Services to provide a high level of customer satisfaction 

The Ideal Candidate

  • Demonstrate experience of working in a similar role within the service industry at a comparable level
  • Good Commercial and communication skills, must be able to demonstrate effective verbal and written communication
  •  Management knowledge of health & safety and food safety
  •  Able to work on own initiative within a team environment
  •  Able to demonstrate working knowledge of MS Office (Word, Excel and Outlook)
  •  Proven experience in an integrated facilities management role covering Hard, Soft and Catering Services
  •  Able to demonstrate attention to detail and adherence to standards
  •  Analyse problems analytically, develop opportunities and implement innovative solutions
  •  IOSH qualification or equivalent  - Completion of internal SHE online training to IOSH mandatory

About the Company

In the UK and Ireland, Sodexo employs some 35,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the corporate, healthcare, education, leisure, defence and justice sectors. With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business.

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to  support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process

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