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Apprentice

Please Note: The application deadline for this job has now passed.

Job Introduction

We currently have an opportunity for a Apprentice to join our team. This is a great opportunity for a customer focused individual to join a world leading food and facilities management company, which can offer unrivalled opportunities for career progression.

Role Responsibility

  • Support the Sodexo Management team by ensuring that the service provides a high level of stakeholder satisfaction
  • Contribute to the development of a collaborative and inclusive culture, by sharing information and good practice with others
  • Work cooperatively and maintain effective relationships with others, internally and externally to Sodexo, as appropriate to own area of responsibility
  • Services delivered in a courteous, customer focused and professional manner, maximising the customer journey experience.
  • To provide a welcoming reception and administration service to staff, students, guests and visitors, including but not limited to;
    • Handling enquiries via telephone, email, social media, and computer aided facilities management platforms and face to face.
    • Issue and control of resident and staff keys
    • Provision of a post room service, including the delivery of post and/or parcel notifications to letter boxes as required
    • Take credit card payments, process these payments and complete reconciliation, accounting for all payments taken.
    • Provide information for guests regarding facilities available both on campus and tourist attractions in the local area.
  • To provide an accommodation based administrative service to include, but not limited to;
    • Responding to student enquiries and applications for housing in both University and nominated accommodation
    • Allocation of rooms to all students and visitors in accordance with client guidelines, procedures and quotas
    • Raise invoices for rent and other charges, as well as monitor payments and resident accounts
    • Support in the delivery of customer viewings on an as required basis as well as during open days to support our client and maximise occupancy across the accommodation estate
    • To assist in all commercial business activity
    • Assist with room inspections
 

 

The Ideal Candidate

  • Ability to prioritise own workload with minimal supervision and use of own initiative
  • Ability to work quickly and calmly, especially under pressure and in emergency situations
  • Experience of Data Protection, and handling sensitive issues in an appropriate manner
  • Be a team worker with a flexible approach, to include the ability to request and offer support from other team members as required, including liaison with line manager
  • Have excellent IT skills
  • Possess good communication skills, both verbal and written, including accurate spelling and grammar and the ability to give explanations clearly
  • Be self-motivated
  • Have an excellent understanding of customer care, including upset and irate customers
  • Experience of working with, and the ability to empathise with people from a diverse range of backgrounds, cultures and religions
  • Have experience in computerised accounting
  • Experience of using databases, spread sheets and other computer based applications including Microsoft Office
 

About the Company

In the UK and Ireland, Sodexo employs some 35,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the corporate, healthcare, education, leisure, defence and justice sectors. With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business.

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to  support exforces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process.

Sodexo and our clients are committed to safeguarding and promoting the welfare of children and adults within a regulated activity. Certain roles will require applicants to undergo screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service (DBS) and/ or Disclosure Scotland.

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