Amenities Support Manager

Job Introduction

If you can engage with key stakeholders and foster long term profitable relationships then this could be the opportunity for you!

This is an exciting opportunity for a Customer Service SME to join the team at one of our Pharmaceutical contracts in Stevenage. This Amenities Support role will a focus on Front of House services, including AV support, Health and Fitness services and Grounds.

Role Responsibility

• Ensure the delivery of the services within your scope whilst ensuring customer requirements are met and their needs are anticipated at all times
• Monitor the performance of staff, carry out probation reviews, half yearly & annual PDR’s where instructed and provide coaching as necessary
• Monitor and manage any absence and misconduct issues with team within a timely manner, keeping the Amenities / Operations Manager informed
• Monitor team’s performance to ensure that the services are delivered to the required standard and agreed budget
• Ensure the welfare of staff, and provide support where relevant within the unit environment
• Carry out inductions and training as per the company’s requirements, including in-house and “Great” training packs, in line with the Site Training Plan
• To meet with the Amenities / Operations Manager and to produce any statistics as requested and assist the Amenities / Operations Manager in producing reports relating to soft services
• Take all necessary steps to ensure security of the Client’s Facilities within area of responsibility
• Report and ensure appropriate action taken for any incidents of accident, fire, loss, theft, damage, unfit food, or any other irregularities

The Ideal Candidate

• Facilities experience within a relevant environment
• Experience managing a team delivering Audio Visual Support
• Experience managing a team delivering Front of House Services
• Experience managing a team delivering Health and Fitness Services
• Experience managing a team delivering Grounds Services
• Ability to communicate at all levels
• Excellent interpersonal skills
• People management experience
• Flexibility within the contracted hours
• Computer literate (Live Meetings, TCs, VTCs)
• Comfortable chairing and facilitating meetings
• Strong team player and a ‘can do’ attitude
• Intuitive and proactive nature
• High moral standards with absolute integrity
• Working to and achieving targets
• Experience within a customer-facing environment
• Experience in a high standard customer focussed role
• Experience managing multiple teams across multiple disciplines

About the Company

In the UK and Ireland, Sodexo employs some 35,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the corporate, healthcare, education, leisure, defence and justice sectors. With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business.

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to  support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process