Deputy Account Manager

Job Introduction

Sodexo are currently recruiting for a number of brand new opportunities due to growth in our Corporate Services segment. Sodexo is the 19th largest employer worldwide, operating in 80 countries and employing 427,000 employees worldwide, we are the leader in Quality of Life services. Sodexo is not only a growth company; it is also a people-oriented company that places quality of life of its 100 million consumers at the center of its mission. Join our teams and experience their passion and the unique Sodexo spirit!

Sodexo is looking for a Deputy Account Manager for a fantastic client site in Park Royal London, reporting into the Account Manager your responsibility is to help ensure the contract is being delivered in a cost-effective way for the client and ourselves. Your role will support the teams on site, and will include liaison with clients, budgets, finances and billing, you will be client facing and support a cluster of sites that bring in £7 million revenue.

The Deputy Account Manager will be based at our clients’ fabulous Global headquarters in Park Royal and you will also have responsibility for 3 other sites within the cluster (Central London, Bishops Stortford and Park Royal), you will predominantly be based at Park Royal (3 days minimum) with travel to other sites required weekly.

If you are a General Services Manager or Facilities Manager that has supported a full IFM site and you are looking to make a step in your development towards an Account Manager, then this could be the role for you! The behaviours required in order to drive success in this role are resilience, strength in dealing with clients and challenging with humility. This role will offer fantastic career progression and would suit an ambitious individual with fantastic communication skills who is keen to lead and develop the team with collaboration at the forefront of everything.

If you would like more information to understand what it is like to work for Sodexo and a career in Corporate Services, please follow the link below;

Careers within Corporate Clients

Role Responsibility

Main responsibilities will include:

• Acting as the operational interface between the client(s) and the Account Manager/Director
• Managing the onsite client and Sodexo services and teams to deliver the agreed SLA and standards, acting as Sodexo primary representative on site
• Providing direction and expertise to the operating area by promoting Sodexo strategies and best business practices in order to uphold the company mission and values
• Assuming responsibility of (with multiple client on site) for contract outputs and management of services against contracted scope of works
• Ensuring the statutory requirements and company policies and procedures are followed and deadlines are met
• Building long-term relationships with client(s) that add value and are based on mutual trust
• Supporting the Account Manager/Director in the development of the business strategy in line with the current and emerging client needs
• Driving innovation and continuous improvement of people, systems, processes and services
• Supporting the business development and regional management teams to identifying opportunities with other clients to maximise profit and growth

The Ideal Candidate

Essential

• An appropriate level experience of working within a Facilities Management environment
• Experience of working within an extremely high pressurised dynamic environment
• Ability to interpret and utilise financial and commercial information
• Manage multiple workloads and shifting priorities
• Positive approach to learning in role and identifying own training needs as appropriate
• Self-motivated and able to work on own initiative within a team environment
• Experience of delivering training
• People management experience
• Excellent communication skills

Desirable

• CIEH Level 3 qualification
• Experience of managing conflicting expectations of the client and consumer within one business area

Package Description

This role has a salary up to £55,000 with an array of benefits attached including bonus up to 10%, a flexible benefits fund, retailer discount schemes, annual leave and pension.

About the Company

In the UK and Ireland, Sodexo employs some 35,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the corporate, healthcare, education, leisure, defence and justice sectors. With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business.

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to  support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process