Account Manager

Job Introduction

Job Introduction

As our new account Manager in Scotland, you will plan, organise and manage multi-site delivery of all services including the catering, hospitality, vending, help desk, catering equipment maintenance and deep cleaning business areas including facility refurbishment, project management and procurement.

You will ensure standards of service detailed in the service level agreement, KPI’s within the contractual terms and conditions are achieved, maintained and developed for assigned operational business area ensuring that the client receives services of the highest quality

Role Responsibility

• To contribute to the growth of all services in order to meet client and commercial expectations whilst maintaining strict budgetary control within operational business area in line with client and Sodexo expectations
• To manage all aspects of performance of the soft services on site, delivering the services through a high performing team across a high turnover contract
• Holding monthly contract review meetings with clients to review performance and to develop strong working relationship
• Ensure best in class health and safety record and compliance across the site
• Responsible for the overall management, co-ordination and control of all contract activity, including commercial performance, organic growth, people management and legislative, company and contract compliance across their designated areas, ensuring that Site Leads are delivering services that are compliant and financially viable
• Build long term profitable relationships and develops new business opportunities by delivering operational excellence
• Implement Company, Segment and Contract strategy as directed.

The Ideal Candidate

Essential:

• Knowledge of working in a management role within a large multi-site catering group
• Leadership skills and knowledge
• People management skills including general HR skills in recruitment, training and managing employee performance including disciplinary and grievance procedures.
• Proven experience of managing long-term client relationships
• Proven track record of leading, managing and developing a team across multiple sites
• Proven ability to develop new business opportunities

Desirable:

• Experience of working within a public sector environment
• Previous experience in effectively managing in a similar role
• Soft FM specific technical skills including contract catering, hospitality, vending, help desk, catering equipment maintenance and deep cleaning business areas including facility refurbishment, project management and procurement
• Proven experience of managing client relationships within a contract environment
• Proven track record of leading, managing and developing a team
• Qualification or relevant experience in Business Management.
• Qualifications in IOSH and COSHH,  Food safety qualification equivalent to CIEH level 3

Package Description

As part of our commitment to improving the quality of life for our employees, Sodexo offers a Flexible Benefits Scheme, allowing you to tailor a reward package to suit your needs but includes a technology scheme, private dental insurance, travel insurance, gym membership, Gourmet card, private medical insurance and the ability to purchase or sell annual leave. We also have a Sodexo Discount scheme, which offers employees and their friends and family the opportunity to benefit from over 1,200 discounts from top retailers both online and in-store.

About the Company

In the UK and Ireland, Sodexo employs some 35,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the corporate, healthcare, education, leisure, defence and justice sectors. With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business.

At Sodexo we are committed to a leading role in promoting equality opportunities and valuing diversity and inclusion. We seek to create a work environment based on mutual respect for all individuals, building a culture that appreciates and values the experiences and skills brought by each person to benefit our organisation and work hard to ensure that all people, whatever their age, disability, gender, transgender, marital or family status, race or ethnicity, religious belief of sexual orientation are welcome to and included within our business.