Account Manager

Job Introduction

The role of an account manager is to plan, organise and manage delivery of all services within all areas including the catering/retail/cleaning/mess/sun contractor operational business areas. You will ensure standards of service detailed in the service level agreement, KPIs and within the schedules of the contractual terms and conditions are achieved, maintained and developed for assigned operational business area and you will contribute to the growth of all services in order to meet client and commercial expectations whilst maintaining strict budgetary control within operational business area in line with client and Sodexo expectations. You will be responsible for managing all aspects of performance of an assigned group of direct reports whilst being responsible for the overall management, co-ordination and control of all contract activity, including commercial performance, organic growth, people management and legislative, company and contract compliance across their designated area, ensuring that their team of services managers are delivering services that are compliant and financially viable. You will build long term profitable relationships and develop new business opportunities by delivering operational excellence

Role Responsibility

• To continue to develop one’s own skills and knowledge within the position, including any required training courses
• To maintain excellent client/customer relationships
• To attend regional and team briefs, huddles and meetings as required
• To lead services managers to plan, organise and coordinate service activity across their sites
• To drive daily standards of service across all sites, as detailed in the service level agreement, within the schedules of the contractual terms and conditions and in line with applicable Sodexo service offer standards are achieved, maintained and developed
• To contribute to the growth of services in order to meet client and commercial expectations whilst maintaining strict budgetary control in line with client and Sodexo expectations
• To continually monitor all Health and Safety and food safety standards in all service operations and ensure they are maintained at the required level
• To drive performance through adherence to all promotional activity and marketing initiatives
• To drive to the achievement of site budget performance as determined by segment business objectives
• To lead services managers to ensure operational excellence across sites through effective labour management and monitoring of performance

The Ideal Candidate

Essential:

• Knowledge of working in a management role within the soft FM service industry
• Leadership skills and knowledge
• People management skills including general HR skills in recruitment, training and managing employee performance including disciplinary and grievance procedures.
• Good numerical, interpersonal and communication skills, must be able to demonstrate effective verbal and written communication
• Management knowledge of health and  safety and food safety
• Ability to make independent decisions
• Able to work on own initiative within a team environment
• Able to demonstrate working knowledge of MS Office (Word, Excel and Outlook)
• Able to demonstrate attention to detail and adherence to standards
• Analyse problems analytically, develop opportunities and implement innovative solutions
• Proven experience of managing long-term client relationships
• Proven track record of leading, managing and developing a team across multiple sites
• Proven ability to develop new business opportunities
• Must be able to demonstrate the ability to communicate effectively both verbally and in writing

Desirable:

• Experience of working within government environment
• Previous experience in effectively managing in a similar role
• Soft FM specific technical skills including contract catering, hospitality, retail and cleaning knowledge and skills
• Proven experience of managing client relationships within a contract environment
• Qualification or relevant experience in Business Management.
• Qualifications in HSWA, IOSH and COSHH,  Food safety qualification equivalent to CIEH level 3
• Non frontline security licence

Package Description

Competitive salary of £45,000 plus benefits including pension, option to 'buy' additional flexible benefits such as holidays, healthcare, bonus & flexible benefits fund

We also offer Sodexo Discounts site promoting discounted mobile phone tariffs, savings across restaurant chains and days out, where you and your family can save money on everything from your weekly food shop to the latest cinema blockbuster

About the Company

In the UK and Ireland, Sodexo employs some 35,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the corporate, healthcare, education, leisure, defence and justice sectors. With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business

Sodexo and our clients are committed to safeguarding and promoting the welfare of children and adults within a regulated activity. Certain roles will require applicants to undergo screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service (DBS) and/ or Disclosure Scotland.

This role sits within our Defence and Government services segment where we are trusted partner in providing a range of quality of life services to our clients