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Account Manager (South)

Please Note: The application deadline for this job has now passed.

Job Introduction

Are you an experienced Account Manager within facilities management looking for an exciting new challenge?

Our Corporate Services segment are looking for someone with an innovative and strategic mind who can drive profitability and service across a number of sites in the UK for a client contract.

 

 

Role Responsibility

  • Ability to demonstrate commercial , retail , financial acumen in a blue chip client environment in order to increase patronage and decrease overall client costs through increased profitability.
  • Preparation of contract level monthly P&Ls to show financial performance
  • Evaluate financial performance to develop action plans to improve financial performance
  • Management, reporting and monitoring of performance and accounts to ensure control of spending and budgets
  • Effectively manage the client relationship including proactive measurement with the clients for life process for retention and customer satisfaction using the Web of Influence to develop relationships with multiple tiers within the client organisation
  • Assume full responsibility for contract outputs and management of services against contracted scope of works
  • Ensuring that the risk related to new and existing services have been established, assessed and mitigated against
  • People resource management - including coaching, development and employee engagement
  • Responsible for the leadership of all employees including effective resource management, recruitment, induction, EPAs/PDRs, development, coaching  and performance management
     

The Ideal Candidate

  • Experience of having operated successfully within an outsourced integrated facilities management environment 
  • Demonstrable track record of developing successful operational strategies across a broad portfolio of IFM services
  • Strong understanding of outsourced contracts and service management for all services
  • Capable of delivering compliance and understanding regulations including the ability to follow Sodexo, client and local site policies and health and safety procedures
  • Knowledge of risk and compliance processes, protocols, escalations and resolution methods
  • Contractual knowledge of services sold and implementation of operating standards
  • Ability to engage with service line experts to deliver high standards of service
  • Exceptional client relationship management skills
  • Considerable experience in sector contracting and sector technical service delivery 
  • Proven financial acumen essential with demonstrable commercial experience and business acumen
  • Ability to understand data, spot trend and prepare reports – highly analytical
  • Proven track record of initiating and leading demanding business change programmes
  • Proven experience of developing profitable relationships with clients through the ability to build strong relationships and manage their expectations; including soft client relationship management skills, strong influential, interpersonal and communication skills
     

About the Company

In the UK and Ireland, Sodexo employs some 35,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the corporate, healthcare, education, leisure, defence and justice sectors. With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business.

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to  support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process

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