Account Manager (Soft Services)

Job Introduction

Are you an Account Manager from a catering and FM background? Are you looking for a new challenge?  If so, you’ll have the opportunity to showcase and utilise your networking skills whilst also furthering your career within a well-established contract.

You will be responsible for planning, organising and managing multi-site delivery of all services such as catering, hospitality and cleaning within a large number of sites.

With self-motivation, ambition and strong people and leadership skills, you will ensure outstanding service delivery that exceeds our client and customer expectations.

Role Responsibility

• Oversee the delivery of all catering, hospitality and FM services within large sites, ensuring to deliver high quality services to our client and customer base
• Lead and develop teams to ensure they are engaged, efficient and providing the best service offer
• Control and monitor the financial performance and to maintain costs within pre-budgeted targets
• Establish and maintain satisfactory relationships with individuals at all levels within the Company and the Client organisation
• Effectively manage complex client and customer relationships and seek to evolve new business opportunities
• Monitor all H&S and FS standards in all service operations and ensure they are maintained at the required level
• Drive performance through adherence to all promotional activity and marketing initiatives
• Develop and maintain a positive internal and external network
• Continued professional learning and development in soft and hard FM services

The Ideal Candidate

• Previous experience and proven track record in a large multi-site soft and hard FM service management role
• Excellent communication and people skills
• Experience developing effective and clear mobilisation and implementation strategies
• Ability to adopt a versatile approach in relationship approach
• Sound working knowledge of Health & Safety management
• Ability to produce commercially viable business models aligned to Sodexo’s and commercial client strategy
• Able to demonstrate attention to detail and adherence to standards
• Approach problems analytically, develop opportunities and implement innovative solutions
• Proven track record of managing long-term client relationships

Package Description

As part of our commitment to improving the quality of life for our employees, Sodexo offers a Flexible Benefits Scheme, allowing you to tailor a reward package to suit your needs but includes a technology scheme, private dental insurance, travel insurance, gym membership, Gourmet card, private medical insurance and the ability to purchase or sell annual leave. We also have a Sodexo Discount scheme, which offers employees and their friends and family the opportunity to benefit from over 1,200 discounts from top retailers both online and in-store.

About the Company

In the UK and Ireland, Sodexo employs some 35,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the corporate, healthcare, education, leisure, defence and justice sectors. With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business.

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process.

Sodexo and our clients are committed to safeguarding and promoting the welfare of children and adults within a regulated activity. Certain roles will require applicants to undergo screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service (DBS) and/ or Disclosure Scotland.